Coad Toyota Paducah Auto Repair Service

Ashley was great! Good communication, very patient in her explanations. Great Job Ashley!!

My car continues to make the same noise. I will be calling in the morning to request an appointment

Great service

I have another make vehicle that I take to dealership for service. They are better at communicating and review the work they did, even though its routine, such. as telling me which fluids were low and adjustments ito tire pressure. They also wash and vacuum the vehicle. And they have coupons for specials. I see no specials on your website. At your dealership, they hand me the paperwork and point me to the car. I assume service was performed. I don’t feel like you appreciate me bring a customer.

Ashley could not have been better. She even took the time to answer some questions about my other Toyota. Ashley was was very friendly and professional. There is no way I could have been treated better.

I was very pleased with the service and everyone was very friendly and helpful, thank you

We err on the road, traveling through five states. Thanks, for the good speedy service.

Completely satisfied! Very efficient and nice service. Thank you!!

Very professional Very informative

Very impressed with the service of Selena and the time of 37 minutes. Thank you. I appreciate you.

When I went to the service desk to pay for my services, Selena was extremely rude. I had a serious incident with my brakes that scared me so badly I was debating on if I was going to ever drive it again, I kept asking to speak to a technician to reassure me that everything was going to be ok with my vehicle. Luckily Zach (I believe was his name) overheard me and said “oh yeah Dan said that was crazy a brake pad broke off and shot out the back of the car let me go get him” I was truly grateful for him hearing me and getting someone for me to talk to and explaining what happened and how it was fixed and just everything that the repairs entailed. Selena was just reading off of a screen say “yes ma’am everything was checked” that was not reassuring and she was very a matter of fact with me as if she was the one who repaired my vehicle. Every single question I asked she replied with “yes” no further explanation. If Zach wouldn’t have overheard me, I wouldn’t have been able to talk to anyone unless I sought someone else out myself. She is a service advisor, she is not a technician and was not worried at all that my brakes failed on an off ramp from the interstate, and could not adequately reassure me that everything was ok, or how she new everything was ok. This left a very bad taste in my mouth, if I have to do business with Coad again, I will absolutely not get in Selena’s line. Hearing the worry in someone’s voice should prompt you to get them answers, but not Selena, she couldn’t care less.

Zachary answered all the questions I had, it was a pleasure working with him.

Excellent job! Very professional and friendly

Zachary was friendly and professional. He answered all our questions.

Selena was very helpful both on the phone and in person.

Excellent service! Thank you

Fast and thorough. Well done!

Youse guys do a great job

Ashley was extremely helpful and nice.

Service provided by advisor Demoss was excellant and work done by tech Zack was great super job done by all