Felt very informed throughout the process I got answered all my questions
3/19/2025
Lissa P. VERIFIED CUSTOMER
Thanks for good service
3/19/2025
Jose G. VERIFIED CUSTOMER
ISAIAH VAS VERY POLITE AND HELPFUL
3/19/2025
Shelly F. VERIFIED CUSTOMER
Nick explained in detail some issues that may come up soon. He was very polite.
Thanks Shelly
3/18/2025
Sang Y. VERIFIED CUSTOMER
Very nice and good job ????
3/18/2025
Steven J. VERIFIED CUSTOMER
You all are great thank you
3/18/2025
Steve L. VERIFIED CUSTOMER
Always have been very pleased with the excellent service we have had from the Service Team. They can’t be beat!!
3/18/2025
Steve L. VERIFIED CUSTOMER
Thank You as always with excellent service.
Your service team is the best!!!
3/18/2025
Steve E. VERIFIED CUSTOMER
Nicholas is an excellent service advisor who kept me informed on the status of my car’s service and assisted me on resolving some operational issues. He is the reason why I continue to be a loyal customer of Lillard Toyota.
3/17/2025
Javier M. VERIFIED CUSTOMER
Todo muy bien con toyota
3/17/2025
David B. VERIFIED CUSTOMER
Love the great customer service
3/16/2025
Michael R. VERIFIED CUSTOMER
I’m happy that the crew made it right and fixed the leak that was going on after I got my oil changed. Sorry that they had to go out of their way to pick up my SUV and take care of it. Way to go guys!!
3/16/2025
Calvin H. VERIFIED CUSTOMER
I scheduled a oil change, a good mechanic can do that easy in 20 minutes, plus you ad the inspection to find any needed repairs, so let's make it 30 minutes to do this service, I sat in the customer waiting area just over an hour, how much over an hour, I don't care, just too long for a oil change. I've worked in parts and service, I'm no stranger to the auto service sector.
How many service writers do you have? I counted possibly 4? Really? Plus possibly a service manager? That seems excessive?
3/15/2025
Barry A. VERIFIED CUSTOMER
Everything was done correctly, and right on time. I really appreciated The Service Manger and Axel. They listened to me and addressed a special need just like it was no big deal. Your dealership is the nicest Toyota Dealer I’ve been in.
3/15/2025
Luis S. VERIFIED CUSTOMER
Kind people, professional, quick service, and has been a positive experience since I first bought the car there.
3/15/2025
Alisha H. VERIFIED CUSTOMER
In order to replace a door seal on my 2024 RAV4 Prime, I had to travel to McMinnville 3 times in one week, which is 40 minutes away from my home. My second appointment on 3/13 was a waste because the wrong part had been ordered. I returned the following day and, despite being told that this repair was to be expedited, I was left to wait 2 hours for a door seal replacement that shouldn’t have taken more that 30 minutes at most. Finally, after watching multiple employees chatting for quite some time around the service desks, I approached Isaiah’s desk frustrated at the ridiculous length of time the repair was taking. I saw my vehicle’s key sitting on Isaiah’s desk, at which time he stated the vehicle was just now ready and he began working on finishing the paperwork. I feel like my time was not valued and am incredibly disappointed in the service I received. I am concerned about this situation because I have recommended Damian Lillard Toyota to several people, including my daughter. The sales department service was amazing, but this experience with the service department has left something to be desired.
3/15/2025
Dennis M. VERIFIED CUSTOMER
Everything went very well and the tech that took care of me was great
3/15/2025
Albert B. VERIFIED CUSTOMER
Amazing service . Showed up an hour before my same day appointment. Vehicle done in 60 minutes and for under $100. Nice work.
3/14/2025
Nancy M. VERIFIED CUSTOMER
Tommy was good and explained all I needed for the car
3/14/2025
Lisa W. VERIFIED CUSTOMER
Michaela was very helpful and such a sweet young lady! Thank you for all you did to help me with the service of my vehicle!