Nicholas did a great job. He caught the fact that I was still running on stock oil and he got it changed on the spot. Should have been changed at previous service but rep said it wasn't needed at 10K. Thanks nicholas. Also, a sales rep responded to my trade in value request on site and put together quote on new tacoma.
12/25/2025
Gerald H. VERIFIED CUSTOMER
Shuttle service was great
12/24/2025
STEPHEN S. VERIFIED CUSTOMER
Friendly, helpful and efficient!
12/24/2025
Raean J. VERIFIED CUSTOMER
The staff is wonderful, so polite and nice!
12/24/2025
Gayle G. VERIFIED CUSTOMER
Michaela was very helpful and efficient. She is very knowledgeable and always gracious. Enjoy working with her, as well as the rest of the service team.
12/24/2025
Marsha W. VERIFIED CUSTOMER
Easy thing and nice staff there
12/24/2025
Jaime S. VERIFIED CUSTOMER
I’m always satisfied with Damien Lillard Toyota service people everytime i bring my Toyota 4runner for service.
12/24/2025
David N. VERIFIED CUSTOMER
Thank you so much for service and being there to support i can drive comfortably know i have support team that makes it easier for me while on the road. Thank you once more.
12/23/2025
Chris B. VERIFIED CUSTOMER
Isaiah kept me fully apprised of the diagnostic being performed on my vehicle at all times and when the analysis came back negative for any faults he kindly reduced the fee in half. He certainly did not have to do that and it was greatly appreciated, as was his attention to my vehicle. I will certainly return when my vehicle needs attention or perhaps for a new automobile.
12/23/2025
JOAN K. VERIFIED CUSTOMER
It took 3 trips between my husband and myself to deal with this tire issue. After being told you couldn’t find a leak and we would have to pay to replace a tire with minimal mileage on it, the Master Tire person found a leaking stem!
Maybe your company needs to invest more in training your staff.
The role of the Master is to support, guide and train those that under him/her so apparently the Master also needs more support to make this happen.
Joan McKibben-Williams
12/23/2025
Melissa O. VERIFIED CUSTOMER
Attentive and communication with services was good.
12/23/2025
James R. VERIFIED CUSTOMER
They said the service would take an hour and it was exactly on time. Everyone was professional and courteous. Only suggestion I can think of is to notify the owner that the headlights were turned off if the vehicle was dropped off with lights set to auto. Will give top ratings if Toyota reaches out.
12/23/2025
Michelle M. VERIFIED CUSTOMER
Michaela was just as awesome this time as last! Merry Christmas!
12/23/2025
Shirlee S. VERIFIED CUSTOMER
Friendly staff and excellent, timely vehicle maintenance.
12/21/2025
Richard M. VERIFIED CUSTOMER
Don’t try to sell me service or parts I don’t need! It’s disgusting!
12/21/2025
TAMARA P. VERIFIED CUSTOMER
Michaela is friendly and has excellent communication. I appreciate her explaining the detail of repairs.