Damian Lillard Toyota Auto Repair Service

The service was fantastic snd especially the remarkable transformation the interior detail folks accomplished….a 12 year old car woth rodent damage and chewed up debris,lots and lots of pine needles and general areas of untidy places in thr car, and it is now not only clean but the rodent odor is gone. Isaiah as always, helpful, understanding, professional, and knowledgeable. I appreciated he was ok with my request for the non chemical odor treatment.

I appreciated that the recommendations were not pushed. It was clear what was immediately necessary and what could wait until the next service. Also appreciated the lounge area

Very welcoming team! Even if they’re busy, they have a second to say hello and love the snacks in the waiting room keeps an energetic toddler calm. Went in to get my car serviced, thanks to the guy that serviced my car. Did it very fast I was out the door in less than 30 minutes

Thank Thomas for taking care of the issue with my car. He was very courteous and helpful Carol C

I love this dealership and everyone I have ever worked with here has been great, but to be honest, I was a little frustrated with this specific situation. During my last oil change I reported that the buttons on my key were no longer working all of the time, and during that appointment the battery was replaced in the key. This seemed to work for a time, but eventually the problem came back. Knowing that it probably wasn’t a battery issue again so soon after replacement, I made an appointment. When I dropped the vehicle off, I mentioned that the battery was replaced during the last oil change, and that I thought we may have another issue. Still, I was charged $185 for the diagnostic fee, only to be told that they once again replaced the battery in the key and that solved the problem. When I picked the vehicle up I again mentioned that replacing the battery only solved the issue temporarily last time, and begrudgingly paid. Also, the key still does not work in the manual lock on the vehicle doors. I guess I had hoped that if the battery simply needed to be replaced again, that maybe this could have been tried before having to pay $185, especially since this had been done by the dealership last time. It’s not the end of the world, and overall my experiences have been great. But this was a little disappointing.

he was great. answered all of my questions, got the repairs scheduled and completed quickly, helped arrange a rental and even got me a coupon to help pay for it! very satisfied with the help i received.

A big thank you for the great service today from your team. They went way beyond helping me with my Lexus. From giving a jump for my dead battery and then replacing it with a much needed new battery. Everything was completely professional and done with ease. Great waiting room too!! Such a great experience!

No comment.

Very nice and helpful. Explained everything I had questions about. Love this place!

Great service and communication!

Great service and customer service.

I had to make two separate trips for the first no-cost maintenance check because on the first trip, tire rotation was skipped. It is frustrating to look at my paperwork and realize they missed that important item, and then have to call and make another appt. As a customer who is committing significant amounts of money toward a new car, I want the peace of mind to know that the work will be done completely and thoroughly each time.

I was 95% satisfied. Few things that need improvement: 1. I got a message via text about the car being ready other than a few suggested add-ons, and that the service advisor would call to review. I waited 30 minutes and ended up calling him instead. 2. I got voice mail each time I called the service department. I never used to experience this. 3. When the car is parked on the lot, ready for pickup, the service tag should be removed. Otherwise, they did a great job!

It's great you can get your vehicle serviced without them pressuring upselling services

You guys are amazing! First visit in the 26 4Runner. You guys have made a GREAT first impression!

He was very helpful and also was completely helpful when I needed the truck closer due to my Medical issues going on right now.

I’m always amazed at how quick the service is here. Nicholas was welcoming and explained everything before, during, and after I dropped off my car, so I knew it was in good hands. It was also easy to schedule my next appointment with Nicholas right then and there.

Wonderful. Staff very helpful and friendly.

Isaiah is an asset to your team. Friendly kind knowledgeable and responsive. Thank you Isaiah!

Ryan did a great job. He kept me informed throughout the process.