John was friendly and professional, he did a great job of listening and answering all of my questions. He explained everything in way that was easy to understand and I was grateful for him.
4/30/2023
Lucas F. VERIFIED CUSTOMER
Incredible assistance. Very positive and patient with fielding my questions. Very thankful for the level of information explained to me. Described the importance the next steps of maintenance. Very appreciative of the whole experience. Service was prompt, considering I was a no appointment/walk-in. Made sure to set up appointments prior to leaving. Thank you.
4/30/2023
David Y. VERIFIED CUSTOMER
None of them told me that I had a leak in my main seal in my car when I got an oil change done two weeks ago the service prices have gone way too up. I was in there last time and seeing multiple people come in there and go somewhere else
4/30/2023
Gillette T. VERIFIED CUSTOMER
Very kind and knowledgeable associates.
4/30/2023
Mary S. VERIFIED CUSTOMER
Always a pleasure! John is always so helpful. Thank you!
4/30/2023
Brady R. VERIFIED CUSTOMER
As I’ve come to expect, the Lillard team was awesome! Looking forward to doing more business together in the future!
4/29/2023
Nicole A. VERIFIED CUSTOMER
John was great and showed the utmost respect and care for my self and my car today! Thank you so much!
4/29/2023
Mary K. VERIFIED CUSTOMER
I appreciate the service team very much
4/27/2023
John B. VERIFIED CUSTOMER
Thank you.
4/27/2023
Linda W. VERIFIED CUSTOMER
Austen hit the bulls eye when it comes to customer service. He deserves a raise! I hope this survey is actually read and Austen is acknowledged for a job well done. Greatly appreciated!
4/26/2023
Wade W. VERIFIED CUSTOMER
Quick and efficient
4/26/2023
Timothy M. VERIFIED CUSTOMER
I very much appreciate Austin, he answered everyone of my concerns. Austin is a great representative for Lillard Toyota
4/26/2023
Andrew W. VERIFIED CUSTOMER
It went smoothly
4/26/2023
Ian B. VERIFIED CUSTOMER
Truck was completed, did not receive notification. Had to go to the desk to ask. Service manager said there were recommendations for further maintenance. Did not receive opportunity to elect these services in a timely manner. Had to leave. Felt like I missed an opportunity to get some things done that would be beneficial
4/26/2023
Roger J. VERIFIED CUSTOMER
Austin is great, as always. He's always a pleasure to work with. He's very pleasant and professional and definitely listens and he tends to customers needs and requests.
Thanks Austen!
4/25/2023
Ken S. VERIFIED CUSTOMER
Everyone was really nice as usual a great experience!
4/23/2023
Carol K. VERIFIED CUSTOMER
Will complete the survey.
4/22/2023
Shirley W. VERIFIED CUSTOMER
Your service depth. Caused a problem but fixed it after I brought my Highlander back.
4/22/2023
Aaron V. VERIFIED CUSTOMER
Another great experience,thank you!
4/22/2023
Justin F. VERIFIED CUSTOMER
I appreciate the efforts of all the staff. I was in a tough spot and they made the best out of it and got me back on the road. Great team!