Everyone was very polite and kind plus the waiting area and treats very appropriated. However, I thought an oil change was to be part of this service and it was not done. A recommendation of how to help with stopping a mouse problem was to be made bit not done. I would like more follow through information on why those were not done. Thank you for asking.
Sincerely, Trish
7/11/2024
Lloyd C. VERIFIED CUSTOMER
Great customer service
7/11/2024
Robert M. VERIFIED CUSTOMER
I had excellent service from Thomas. He was very courteous and prompt. He is a credit to your service department. And the donuts are also a plus!
7/10/2024
Deborah W. VERIFIED CUSTOMER
Please consider offering e-documents instead of all that paper. Better for the environment and will reduce costs for you too.
7/10/2024
Kjellaug C. VERIFIED CUSTOMER
Thank you! I'm always Satisfied with a honest job well done. K. C.
7/10/2024
Lisa T. VERIFIED CUSTOMER
I have a warranty for my tires and I had a nail in my tire. The dealership did not have a tire in stock. They could order me a tire, but it was not gonna be there until Monday afternoon. The nearest Toyota dealership to me in Washington state is 90 miles away. I bought this car in McMinnville that is where my brother lives and figured it could be service when I was visiting with him. Because of this tire situation. I now need to try to navigate a warranty with the Wenatchee dealership and have them get a tire in stock when I head that direction. My car is a 2023 model and it does not seem that difficult to have a tire of that size available in the dealership for such occasion as this. The point of a warranty is to have a solution to a common and potentially expensive problem with a vehicle. I would like the McMinnville dealership to communicate my tire situation with a Wenatchee Washington dealership and the Wenatchee dealership get in contact with me to say they have my tire covered by warranty for me to make an appointment with them
7/10/2024
Toni B. VERIFIED CUSTOMER
Isiah was very professional and he fixed the problem with my car and it ended up being something different than what we had originally thought it was so it ended up costing me way less than we thought so I was extremely happy
7/10/2024
Michael K. VERIFIED CUSTOMER
Efficient
7/10/2024
Rob C. VERIFIED CUSTOMER
I was satisfied just had one thing that could possibly be improved. My truck was done probably twenty minutes before I was able to leave. There were 4 guys working at the service desk and only one helping the other two customers check out. I’m sure they were doing something. Maybe you could find a way to have them help the one person so the customer could leave sooner.
7/4/2024
RUTH F. VERIFIED CUSTOMER
Yes. Professional service. Thank you!
7/3/2024
KATHERINE P. VERIFIED CUSTOMER
My previous service wasn’t accurately documented and the technician was recommending performing services that were already completed recently.
Also at my last visit, I was improperly scheduled for a service that was not for my particular vehicle and quoted a much different price than the service that was actually to be completed.
Unprofessional
7/2/2024
LAVEDA W. VERIFIED CUSTOMER
He was dressed nicely and was professional even though I was probably his 20th customer that day.
6/27/2024
CRAIG K. VERIFIED CUSTOMER
Very quick.awnsered all questions.
6/26/2024
Lori B. VERIFIED CUSTOMER
Thomas Marion was the experience I have had very hard working and wants the best his customers happy and totally satisfied with the results. I am proud of Thomas and and the mechanic that worked on the Honda they kept looking at everything to make sure all is working correctly and came back with the same results. I could not have been in better hands. Mike your driver was very safe and you knew you had a great and safe travel. So thank you ???? ????
6/20/2024
Marianne P. VERIFIED CUSTOMER
Great service and kept me updated throughout the seo
6/20/2024
Syllebram D. VERIFIED CUSTOMER
I hope my car running good you did good work
6/19/2024
Kathy M. VERIFIED CUSTOMER
I know what good customer service looks like. From the moment I pulled up Max made the entire experience seemless. I was provided all the information needed and felt my 4 runner was in the best hands possible. Thankyou
6/19/2024
Samantha S. VERIFIED CUSTOMER
Super quick and attentive service, comfortable place to wait. Very pleased, thank you!