Damian Lillard Toyota Auto Repair Service

Ok thank you.

The team needs communication and customer empathy satisfaction. You never know what your customer may be going through so to ensure quality service you should act as empathetic to their business needs and not treated as a number and talked less than

Unable to pinpoint problem without $160 electrical check. With no guarantee to resolve the issue.

Nick was great! Always appreciate the Damian Lillard Toyota Team - very thorough and prompt.

Thanks for working me in at the end of the day for an oil change!!

Satisfied

I believe the worker’s names I worked with were Makayla & Nick, who were both great! Nick communicated everything clearly to me and answered all questions. However, I have been trying to fix my gas tank issue on my 2020 RAV4 XSE for a year and it seems like Toyota doesn’t want to fix the issue. I’ve mentioned it every time I’ve had an appointment and always get told to come back. When I made this appointment I told the person on the phone that I wanted it looked at during my service appointment so I can schedule that appt finally which should be covered under my car’s warranty. The individual said she’d made a note of it on my appt. When I checked in I mentioned it to Makayla that it should be under the notes and I told Nick as well about the issue. My appt which normally takes 1 hour took 3 hours because they changed a couple filters and Nick did ask if I was in a rush since I drove almost an hour and a half to get there. I told him I wasn’t but I didn’t expect the appt to take 3 hours. When I was leaving I asked about scheduling the follow up appointment for the gas tank and I was told that a tech needed to look at the gas tank first before scheduling this appt. Another man asked if I had more time to wait so a tech could look but Toyota had already had 3 hours and 3 different verbal cues to have a tech look. Why didn’t they look when they had a chance? Plus I was already made late for 2 appts back home on the coast. Not sure how a tech analysis fell through the cracks when I verbalized my needs 3 times but this was frustrating. Otherwise happy with Toyota and have only had a good experience in the service appts I’ve had. Hoping my next appt remedies my gas tank issue where it’s not filling up to max capacity, a well documented issue with the 2020 XSEs.

Nicolas was very kind and gave great service. He explained everything very clearly.

Always the very best at Damian Lillard Toyota

Nick was very professional and easy to work with.

Michaela was courteous, friendly, and professional. Kudos.

Great deal, good service, very warm personality, and it’s always a pleasure to run into Patrick L. Who is just service plus! It’s a good feeling vibe at Damian, which makes me drive the distance, because everyone there goes the distance

Nc

$168 just to check my car’s check engine light??? Too expensive. People were super nice/helpful.

When purchased car at your dealership, understood oil changes were free and no mention of 10000 intervals for the free changes up to 2 years. I was only charged $40 but my friends and I change oil every 5000. I do a lot of short trips versus highway driving. One friend purchased rav 4 at another dealership and not restricted to 10000 miles for free changes, Max is a good employee but unsure how and why the charge of $40 came about. And if come back at 15000 miles, will the oil change be free or charged? If so how much as McMinnville is out of my way. Ty

Everything went very well, I had Gil take me back home as the work was going to be over 2-1/2 hours, enjoyed having him as the person to take me, friendly and helpful, thanks

He is a great person with great personality and knowledge, kindness to make sure all questions are taken care and listened to the customers. I am proud of him and is a real valued person to have on your team

Great Experience as always.. Max explained the procedure well and I was very impressed at how he seemed to enjoy his job and was very good at it .. It is very rare for me to see young people with that work kind of ethic ..

Nicholas was very thorough and patient with his communication! I was very pleased with my service experience.

They were very nice and helpful. Checked everything we asked them to and got good service! Wonderful donuts too!!