He was very good and explained the issues very well
12/24/2022
Asimina M. VERIFIED CUSTOMER
Joe did a great job from start to finish. Explained everything and showed me all the prices in advance. I felt very comfortable authorizing the repairs. The loaner was great too!!
I also want to give a thumbs up to John, the mechanic who did the video and showed me the issues with my car. As a customer seeing is believing and the way he explained what needed to be done made me feel very comfortable authorizing the repairs.
The car is running great now and that’s why I keep coming back to Schaller Acura!!! Well done
12/24/2022
Edmund T. VERIFIED CUSTOMER
Joe did a great job keep me notified of the service repair progress. Took care of the warranty repair with no issues.
12/23/2022
Russell B. VERIFIED CUSTOMER
Communication wasn’t what I experienced over the many
years of working with Schaller and a little disappointed
that having my car for 10 days I couldn’t get a loaner car.
Otherwise the work on my car seems to be excellent
12/23/2022
Neyshla S. VERIFIED CUSTOMER
Joe was extremely helpful! I also appreciated the way he took his time and explained everything and was specific with the issues with my vehicle. Definitely will be returning to this specific Acura. Thank you folks for all your help!
12/23/2022
Roger L. VERIFIED CUSTOMER
Brian (and Joe) are both exceptionally good people. I wish I could get the same service and integrity from others.
12/23/2022
Jonathan T. VERIFIED CUSTOMER
The TEAM in your service department is 1st rate. I picked up a spike and destroyed a sidewall. A called late in the day and Gary returned my “AFTER HOURS” told him my situation and he worked up pricing and even some options. I told him I’d let him know in the morning. He let me know they were short staffed and it might be two days before I could get my car back. Later I looked on line and found prices weren’t that much cheaper. Having bad experiences at big box stores it came down to one thing! You can’t buy Quality Service! My wife has purchased 7 vehicles at Schaller Acura and was correct in recommending you. Thank you Joe, & Brian. And I got my car back the same day! I’m a very happy customer.
12/22/2022
Michael D. VERIFIED CUSTOMER
Joe was a true professional, he adressed all our requests and provided us with a ride to go eat breakfast while our car was being serviced
12/22/2022
Tomas F. VERIFIED CUSTOMER
Brian has always, and continued today, to provide exceptional service. I know that currently many communications, including this one, are automated. Brian supplements the algorithms with personal phone contacts and in-person interactions which are always pleasant, informative and much appreciated. Honestly, Brian is the reason I use your dealer for even routine service. There’s lots of “express” oil change stores between Tolland and Manchester. I trust Brian and that’s why I make the drive. Keep him happy; he’s one-of-a-kind!
12/22/2022
Fran D. VERIFIED CUSTOMER
No complaints very happy with the service.
12/22/2022
Dontaye B. VERIFIED CUSTOMER
Always a welcoming atmosphere at Schaller Acura! Brian was very kind and informative from the start til the end of my visit. ????
12/22/2022
Lon M. VERIFIED CUSTOMER
Excellent service. They took the time to explain everything.
12/22/2022
Robert D. VERIFIED CUSTOMER
Joe was friendly, professional, and fully explained the 25 point inspection results to me. He advised a transmission fluid change and explained that my clutch is wearing but not yet in need of replacement. Joe explained without putting any pressure on me to act on any of the service recommendations. Schaller Acura has my trust and loyalty in handling all of my auto service needs.
12/21/2022
Marisa H. VERIFIED CUSTOMER
The service and professional is always on point and today Brian provided just that. Thank you!
12/21/2022
Andrew Z. VERIFIED CUSTOMER
I actually was greeted and spoke only with Brian. Overall experience was great.
12/21/2022
Steven R. VERIFIED CUSTOMER
Joe is the best Service Advisor I have had at any dealership period. I literally sit with friends and family and talk about what a good service advisor he is and how I feel like my vehicle is in great hands when it is at Schaller Acura.
12/21/2022
Peggy B. VERIFIED CUSTOMER
Brian is simply a kind person who also happens to know and does his job extremely well.
12/21/2022
Amir F. VERIFIED CUSTOMER
Outstanding service!
12/20/2022
Carol Z. VERIFIED CUSTOMER
I liked being shown pictures of the worn break pads. You have confidence when you see why the work they suggest needs to be done.