I would like to highly recommend Erin from Jaguar. From the very first moment, she was incredibly kind, patient, and professional. Even when I experienced issues with the vehicle, she never gave up—she followed through, checked everything thoroughly, explained clearly, and made sure everything was handled properly.
Her attitude, level of care, and genuine concern are truly exceptional—something you don’t come across every day. She is a real asset to the company.
Talia
3/20/2026
Richard K. VERIFIED CUSTOMER
Excellent customer service by Erin! Erin was very helpful and thoughtful. She listened to my concerns.
3/19/2026
RICHARD K. VERIFIED CUSTOMER
Excellent customer service!
3/19/2026
Cory W. VERIFIED CUSTOMER
I had such a great experience with the service team at Land Rover Arrowhead. From start to finish, everyone was incredibly kind, professional, and genuinely helpful. They kept me informed every step of the way while my vehicle was being serviced, which I really appreciated.
On top of that, I got my car back earlier than expected, which was such a nice bonus. It’s clear this team truly cares about their customers and the work they do. Highly recommend!
3/19/2026
Douglas H. VERIFIED CUSTOMER
Excellent service, as always
3/18/2026
Eula H. VERIFIED CUSTOMER
Erin T is amazing!! Great customer service!!
3/14/2026
Drew A. VERIFIED CUSTOMER
Poor communication, I came in for 3 issues one being under a recall. After fixing the recall issue and 2 different attempts at another spending $930 without the issue being resolved.then after picking up my vehicle the recall work failed and I had gas spewing from my vehicle while driving down the road, so much so that I was being flagged by other drivers to let me know of the issue. Then after returning my vehicle for a second time to rego over the original 3 issues arrowhead LR had my vehicle for almost 1 month and still only resolved the recall issue after spending the $930. Not pleased the slightest bit.
3/14/2026
Gena T. VERIFIED CUSTOMER
Great staff, great service
3/13/2026
Lynn O. VERIFIED CUSTOMER
It shouldnt take 5 hrs to change the oil. Appt at 10am, message at 3 it was ready. After signing for it, we had to stand outside waiting for them to bring me my car and it was still dripping water from being washed. I asked if they normally dry them and the guy said yes, but you came early. So almost 6 hrs later we leave with a wet, not clean, car. Poor customer service.
3/12/2026
Heather R. VERIFIED CUSTOMER
Darcy was helpful and friendly in setting up my appointment and arranging a loaner vehicle. Service was done quickly and Noah was friendly and informative throughout. Appreciated the thouroughness of the video inspection and the explanation from the service tech Rodrigo as well. All went smoothly. Thank you.
3/11/2026
Robert L. VERIFIED CUSTOMER
Nice experience
3/11/2026
Ron L. VERIFIED CUSTOMER
Had my car serviced and Joe was great! Very knowledgeable and friendly!
3/10/2026
Philip I. VERIFIED CUSTOMER
Fast service
3/10/2026
Mark R. VERIFIED CUSTOMER
Great customer service
3/9/2026
Shannon B. VERIFIED CUSTOMER
Joe is the best and appreciate his willingness to explain and teach us on how to best utilize the apps and systems available in our car.
3/7/2026
Devika B. VERIFIED CUSTOMER
He could have handled the situation better. I wasn’t given complete information, and the vehicle was not delivered within the promised timeframe. Another downside was the lack of available loaner vehicles. Overall, I’m not satisfied with my experience this time.
3/7/2026
CHRISTOPHER K. VERIFIED CUSTOMER
Leland and Darcy did an amazing job. They just made you feel very welcome and they went above and beyond to take care of me.
3/7/2026
Douglas H. VERIFIED CUSTOMER
Excellent in every way
3/7/2026
Julie L. VERIFIED CUSTOMER
While your employees are very kind, the feedback I give is one you are familiar with - the pricing is outrageous.