She said I did not have an appointment. I did at 7 am. Your team the the before said service opens at 7 and the techs are there at that time also. She said the techs do not come in until 8. Tiago waste of my morning
10/12/2022
Gregory T. VERIFIED CUSTOMER
Mark Lauer is an outstanding representative of Arrowhead BMW and he provided me with exemplary service.
10/12/2022
Bill T. VERIFIED CUSTOMER
Carmella is the best!
10/12/2022
Heather W. VERIFIED CUSTOMER
N/A
10/12/2022
Jason D. VERIFIED CUSTOMER
Joe is always helpful and detailed.
10/12/2022
GENY A. VERIFIED CUSTOMER
Joe was great- he was informative throughout the time I waited for my vehicle. He was great about checking in regarding the progress of my vehicle as well.
10/11/2022
Tonya C. VERIFIED CUSTOMER
Michael A. YOU Are THE BEST!
I Truly enjoyed you working with me and it was great pleasure being in YOUR PRESENCE. GOD BLESS YOU in All YOU put YOUR Hands too! Look forward to seeing You Again Sir!
10/11/2022
Gabryal D. VERIFIED CUSTOMER
I trust the agency more than anywhere else, but my experience in dealing has proven to me the opposite
10/11/2022
Antonio G. VERIFIED CUSTOMER
Normally the service I receive at Arrowhead BMW is top tier with zero complaints however this last appointment was a new low, disappointing and very upsetting. The service rep Micheal Ott was rude, dismissive, inattentive, and uninformed. He was slow to, greet, service and inform me. I felt like I was an inconvenience to him throughout the entire appointment. I was not kept in the loop of the maintenance that was being done to my vehicle nor was I informed once it was completed. I message him and when no response was received I called the dealership to inquire about the status of my vehicle. My appointment was scheduled to be 3-4 hours. When I was not contacted after the seventh hour I was put on hold and then told he wasn’t available. He then texted me 3o minutes later that my car was ready. He , Mr. Ott is a poor representation of the high caliber BMW is expected to have. I appreciate the dealership but this incident with this specific representative needs to be addressed/ corrected
10/10/2022
Paul J. VERIFIED CUSTOMER
Very responsive and helpful.
10/10/2022
Amanda Q. VERIFIED CUSTOMER
Thank you
10/10/2022
John A. VERIFIED CUSTOMER
Besides my previous reply BMW was scheduled to pick car up at 12:30 PM Friday… they did not pick it up until 3:30 pm after I called and they had no record of the original time
10/10/2022
Cody C. VERIFIED CUSTOMER
The team at Arrowhead BMW went above and beyond to take care of my car. I had an amazing experience with them!
10/10/2022
Damion E. VERIFIED CUSTOMER
I appreciate and value the customer service you have provided.
10/9/2022
Sharon P. VERIFIED CUSTOMER
Michael was a pleasure to work with
10/9/2022
Rene R. VERIFIED CUSTOMER
JV did an excellent job and I will continue to take my wife and son’s bmw back for service’s with him.
10/9/2022
Rhonda S. VERIFIED CUSTOMER
Extremely knowledgeable
10/9/2022
Vickie S. VERIFIED CUSTOMER
I really appreciate Arrowhead BMW for being able to schedule me in at the last minute today. I always receive excellent customer service from Carmella Gomez and all of the staff there. It is truly a pleasure doing business with your dealership!
10/9/2022
Kathleen L. VERIFIED CUSTOMER
Very pleasant to work with. Gave lots of helpful info
10/9/2022
Leonard M. VERIFIED CUSTOMER
I was not checked in properly when I arrived. Once that was resolved I was completely satisfied. Apologies were sincere and I felt like I made a friend I could trust.