Jef Rasmussen is always phenomenal in getting me in and getting me out. He listens, gives me options I had not thought about, and keeps me informed on the progress of my service. Arrowhead BMW never disappoints. Additionally, I’m sitting waiting for my car to be serviced, and Nathan, operations manager comes out of his office and calls me by name. That’s right, by name, and sits and talks to me for a good fifteen minutes. Very impressed he knew my name. Screw Scottsdale BMW. Arrowhead BMW is the place to go.
4/25/2024
Beverly K. VERIFIED CUSTOMER
Steve is the service director for me when I come in. He’s absolutely amazing and very knowledgeable. I am confident in his ability to advise on keeping my car in the best shape possible
4/25/2024
Jon Y. VERIFIED CUSTOMER
Carmela was great as always!
4/25/2024
Tiffany S. VERIFIED CUSTOMER
Service was great
4/25/2024
Randy R. VERIFIED CUSTOMER
Well oiled team treated me well
4/25/2024
Tonjah W. VERIFIED CUSTOMER
Jeff provides great customer service. Always personable and listens to concerns.
4/25/2024
Rajesh D. VERIFIED CUSTOMER
Glad to be with Arrow Head BMW is est
4/25/2024
Nelson H. VERIFIED CUSTOMER
I thank you guys for taking the time to figure out my issue I went in worried it would be something worse, so far warning message hasn't came back on so thank you again.
4/25/2024
Jose Luis. VERIFIED CUSTOMER
Sorry for being rude but I had to wait 5 hours for my tire to get repaired but boy do they sure want an immediate payment. I paid an insurance for my tires and now they are deciding to change the rules on the coverage by applying a $100 mobile fee. Finally, BMW sure can punch you in the gut when you pay for an expensive fight (car).
4/25/2024
Kathryn S. VERIFIED CUSTOMER
Shane is a professional and detailed oriented. Great communicator! I request his involvement when available.
4/24/2024
Paulino J. VERIFIED CUSTOMER
Excellent customer service by Magic Mike!
4/24/2024
Lauren M. VERIFIED CUSTOMER
Colin and maddy were great! I appreciate them being very efficient with my time and vehicle.
4/24/2024
Delia D. VERIFIED CUSTOMER
Thank you Mike!
4/24/2024
Robert C. VERIFIED CUSTOMER
OK
4/24/2024
Bradler R. VERIFIED CUSTOMER
Excellent service. Great communication.
4/24/2024
Janet S. VERIFIED CUSTOMER
Excellent work
4/24/2024
Kevin Z. VERIFIED CUSTOMER
Nick was very professional, helpful, and knowledgeable in questions that I asked him. Made the whole process very smooth!
4/24/2024
Don N. VERIFIED CUSTOMER
Steve Emwry provided expert assistance dur8ng my last visit I will be asking for Steve on my next service.
4/23/2024
Peni T. VERIFIED CUSTOMER
Very courteous young man,easy person to talk to got me in and out in a nice professional way if I was in need of upgrade would go to him.LOVE.BMW,had mine 16 yrs,love it,best car I've ever..thank you