Steve and Brent, the service manager stepped up to Assist on an issue I had with my tail light from a body shop that was unable to fix it at no cost to me. I will be a customer for life.
1/30/2025
Victoria L. VERIFIED CUSTOMER
No comment
1/30/2025
Anthony B. VERIFIED CUSTOMER
Jef was a nice guy, i feel I wasn't heard i have the car checked out and was told. The hybrid battery need to be replaced. After doing it diagnosed on my car and told it was the fuel pump and $3000 later, I was told it was the hybrid battery that need to be replaced. Like I said, in the first place, the guys, there were great. The salespeople were awesome.
1/30/2025
Bruce R. VERIFIED CUSTOMER
Work was completed on the day promised.
1/30/2025
Sarah T. VERIFIED CUSTOMER
Joe was great to work with. This was my first experience using BMW for my service and he made it seamless and comfortable! I felt informed and well taken care of every step of the way. I feel a bit spoiled now!
1/30/2025
Rachael G. VERIFIED CUSTOMER
Would have been great to have known I could have paid with debit before I drove 40 minutes to pick up my car. Wasted 140 dollars by not knowing this and only having a credit card on me. Initial quote was insanely overpriced and I shouldn't have to take an afternoon off of work to shop the dealership quote to get an honest price for repairs. Sadly, I will not be returning.
1/30/2025
Danny C. VERIFIED CUSTOMER
The service and attention was excellent, thank you
1/30/2025
Susanne R. VERIFIED CUSTOMER
Always very happy with every service received by Arrowhead BMW.
1/30/2025
Qian Z. VERIFIED CUSTOMER
I have never been to a dealership that requires customer to return the loaner car at the same level of gas while doing service and maintenance there. Neither the Mercedes dealership or the dealership that I went to in New York required customer to return the vehicle at the same level of gas because I did the service there. Will not go to Arrowhead BMW to do my service again.
1/30/2025
Justin M. VERIFIED CUSTOMER
I understand emergencies happen, but the communication could have been better. Overall, he’s a cool guy.
1/30/2025
Jim L. VERIFIED CUSTOMER
Mathew was great. He made us feel very comfortable and explained everything in detail. Because of Mathew we will be regular customers and want him as our advisor with all visits. 10/10
1/29/2025
Terry C. VERIFIED CUSTOMER
Mike always goes the extra mile and I trust his advice
1/29/2025
Shontel D. VERIFIED CUSTOMER
I appreciate hospitality and the thoughtful strategies to keep cost realistic for all income levels.
1/29/2025
William E. VERIFIED CUSTOMER
Steve Emery one of the best people in your service department he has been doing a great job for a number of years now and I am very satisfied with his service
1/29/2025
Michael K. VERIFIED CUSTOMER
Shawn took great care of me and helped me with getting previous service records. Excellent Service
1/29/2025
Melissa D. VERIFIED CUSTOMER
Michael assisted with my regular maintenance schedule. He made sure that the questions I had regarding my warranties were answered so that I could make the appropriate decisions. Appreciated his advice and attention to detail.
1/29/2025
Heather M. VERIFIED CUSTOMER
Shawn is awesome!
1/29/2025
Bao H. VERIFIED CUSTOMER
Troy was very nice and helpful!
1/29/2025
Philip R. VERIFIED CUSTOMER
Great as always
1/29/2025
Margaret W. VERIFIED CUSTOMER
Two chips on the hood were to be repaired before clear coat. There is a halo around that area. It’s supposed to be buffed out in a couple weeks. I’m anxious to see this get rectified.