I still do bot have my car back after the oil change & DEF fill up (along with some other work), and I received an urgent warning when driving the car for about 3-4 miles that the incorrect DEF was in the system. Car returned immediately to shop where it is currently.
How I was treated by staff, no complaints. Just that my trip back home to South Dakota has been delayed (hopefully not for long).
4/14/2025
Angela P. VERIFIED CUSTOMER
Prior, I have experienced friendlier service there compared to what Shane offered on Saturday.
4/14/2025
Steven R. VERIFIED CUSTOMER
The service is fine. I went in for an oil change, a recall, a filter, and I upgraded to flush out the radiator. In the video I was sent, the tech showed to potential issues. These issues equated to over $2700 and my vehicle to have to stay the weekend. But they were potential, not immediate issues. Shane tried to sell me on the potential issues, using tactics both scare (saying parts may not be available in the future, and how the tariffs will raise the cost of these same parts. Weather I agree with this or not, seemed out of touch with the shear fact that I made a decision to wait a bit for these replacements. We we went back to the dealership to pickup the car, Shane was clearly uneasy which made both my wife and I feel guilty. The icing on the cake is how if you pay with your credit card, you will need to pay the 3% fee charged by the credit card company. My suggestion is that if you (BMW) are going to charge back the credit card fee, it makes your organization look cheap, not prestigious. Second, don’t try and test my intelligence by saying the credit card company is making you charge the fee. I’m not sure what is going on with BMW, but seriously you can do better than this.
4/14/2025
Natasha T. VERIFIED CUSTOMER
Thanks for the great experience
4/14/2025
Keith K. VERIFIED CUSTOMER
As always, Jef was thorough and explained everything clearly. I have nothing but confidence when I know Jef is involved. Top notch service.
4/14/2025
Robert H. VERIFIED CUSTOMER
Ludicrous amount of money charged for labor to fix two wires in view and access to the technician. I am disappointed.
4/14/2025
Debra Y. VERIFIED CUSTOMER
Mike Abrue is a stellar service associate. Always at the top of his game.
4/14/2025
Albert P. VERIFIED CUSTOMER
Thank you
4/13/2025
Renolda H. VERIFIED CUSTOMER
Great service and waiting area was awesome!
4/13/2025
Enrique C. VERIFIED CUSTOMER
Very professional
4/13/2025
Steve N. VERIFIED CUSTOMER
Really enjoyed my experience with Matt. He took good care of us, was very communicative, and just a cool guy all around. Give that guy a raise!
4/13/2025
Susan Y. VERIFIED CUSTOMER
Excellent customer service as always
4/13/2025
Nancy A. VERIFIED CUSTOMER
Steve was great! 10 out of 10.
4/13/2025
Katherine M. VERIFIED CUSTOMER
Jef is great!
4/13/2025
Karen P. VERIFIED CUSTOMER
Shawn was awesome to work with.
4/13/2025
Heather D. VERIFIED CUSTOMER
Alan was amazing to deal with! Communication and a problem solver! He knows his sh**
4/13/2025
Theresa G. VERIFIED CUSTOMER
Excellent service. The car feels great. Jef provided great service and customer care.
Thank you!
4/13/2025
NANCY H. VERIFIED CUSTOMER
Joseph was very helpful and courteous. I truly appreciated interacting with him. Thank you, Joseph.
4/13/2025
Michael T. VERIFIED CUSTOMER
It was great working with Devon the Service Manger. He provided great customer service and provided excellent service for my car. I had a problem at the beginning and he completely came through and had my car serviced to my satisfaction. Thanks Devon it was appreciated.