Melanie was great, the extra hour wait for the shuttle not so much.
4/25/2019
Onsi V. VERIFIED CUSTOMER
After replaced airbag inflator hand brake light stay on and I open the hood I noticed that the stick which open the hood wasn’t working properly. My car never had that problem before I called Carlos and transferred me to manager but no one answered the phone so this is my complaint
4/25/2019
Bob F. VERIFIED CUSTOMER
Very professional service
4/25/2019
Marti F. VERIFIED CUSTOMER
Appreciate the great service!
4/24/2019
Bob B. VERIFIED CUSTOMER
Looking forward to the survey- please e-mail it. Thanks Bob
4/24/2019
Traci C. VERIFIED CUSTOMER
Jim was wonderful. I didn’t receive text notifications about the service or when the car was available. I ended up by calling to find out and it was ready. It was also a bigger service where lots and lots of things were done. Not just with your simple oil change. And with that I spent a great deal more. I was surprised and maybe just a bit disappointed that the car wasn’t washed, considering the amount of work that was done and the money that was spent. Happy that my truck is all healthy but it is still quite dirty. Would have been a nice touch if the windows were at least clean.
4/24/2019
Elizabeth L. VERIFIED CUSTOMER
Melanie was delightful to work with: knowledgeable and enthusiastic. Thank you!
4/24/2019
Adam S. VERIFIED CUSTOMER
It was an emergency service appointment, they fit me in the schedule and finished the same day!
4/24/2019
Deborah C. VERIFIED CUSTOMER
Excellent service. Listened to me and fulfilled all my requests.
4/24/2019
Darla S. VERIFIED CUSTOMER
My first time with my new Acura RDX-very very happy! The shuttle to UCSB was so nice-thank you-we will be doing all future service with you that can be done outside Acura (not interested in driving to Ventura for easy stuff and Liathe the SB auto group that represents Acura in town). Melanie was great and my check in guy was great too. Thank you!!!
4/24/2019
Elise W. VERIFIED CUSTOMER
Bonnie is amazing!!
4/23/2019
Ami K. VERIFIED CUSTOMER
Melanie is awesome. A breath of fresh air.
4/22/2019
Marilyn P. VERIFIED CUSTOMER
Bonnie Jiminez has been my "go to" person at Santa Barbara Honda for years. I am always happy and relieved when she is on duty. As for rating, I give her the highest recommendation possible.
Marilyn P
4/22/2019
Darla K. VERIFIED CUSTOMER
Jim was fantastic. However, I had a 10:30 appointment for a routine oil change - minor service. I expected to be out of there by noon on Saturday. When I dropped my car off, I was told 2 guys were out and the car would not be ready until 3:00 (by Bonnie). Jim told me their phones were also down so if I didn’t hear from them, come back at 4:00. I came back at 3:45 and the car was not ready. I was disappointed that the wait was so long. So I spent my day off wandering around the shops in the area - for 5 hours. That felt like poor customer service.
4/21/2019
Barbara C. VERIFIED CUSTOMER
I am very satisfied with the service experience with Jim Woltman.
4/21/2019
Rusty/Rebecca I. VERIFIED CUSTOMER
Jim did a great about communicating what was happening with my car and was very timely and friendly with the service.
4/21/2019
Fred W. VERIFIED CUSTOMER
Jim and Chris were excellent. Let me put it like this. When Jim and Chris leave, my business will follow them. They are the standard of Honda customer service.
4/21/2019
Wendy B. VERIFIED CUSTOMER
Excellent as always. Thank you.
4/21/2019
Sheila L. VERIFIED CUSTOMER
You are so lucky to have Bonnie Jinwmez on your Santa Barbara team. She akyways delivers professional, courteous service!