Santa Barbara Honda Auto Repair Service

Bonnie was very courteous and professional. Thanks!

Carlos was very nice and professional

I was uncomfortable that Bonnie’s face mask was not covering her mouth or nose and she was actively coughing while we spoke and while I signed my documents. I don’t usually complain but it made me uncomfortable, to say the least. I hate to complain but I have been quarantining for almost 4 months with three small children and my mom, who just had a major surgery, so it was out of my current comfort zone and I felt that I could have put myself at risk.

Jim is authentic and personable. Man of integrity.

Jim was great-clear in his information, helped me understand what my options were. Excellent service!

Bonnie is Outstanding at Customer Service, Lawrence ,Santa Barbara CA

Nice staff. Took good care of the car

How com I need a four tire change when I am at 29000 miles???????? Am I being taken advantage of....FYI I will have no relationship with your service department from now on It looks like firestone is my people to go to from now on

Bonnie was very helpful and nice. She was diligent, reviewed the work done and made sure to contact me when my vehicle was ready. My vehicle was ready even before the estimated time given. Bonnie is great!

Jim is nothing less than impeccable with his service. Honda service is upwards of 35% more expensive for service on everything except oil change.

Very professional and kind.

Excellent

Always love the customer service that Bonnie provides.

Thanks to Bonnie - always helpful and efficient!

Bonnie is a fantastic part of the Santa Barbara Honda team, she works hard to find good solutions and make me comfortable about the work being done and why. Always in good care with Bonnies help!

Carlos is needing more training. I am customer with SB Honda 24 years. When I am leaving after service, I would like to know what was done, and if there is anything that will be “possibly” done to follow up on problem, I originally came to Honda with... After calling next day to Scott, he advised me that payment for damage from Honda headquarters is not resolved. Thank you Eva G

Bonnie was very courteous and professional

Yes please, I would desperately like to talk to someone because unfortunately this is not the first time I am disappointed after leaving Honda. I work in service and health care industry so I understand the process of reviews, and I won’t lie even after ALWAYS leaving disappointed, I still make the effort to leave a good review. This time around I simply can’t do that. Carlos was amazing, very kind and professional, but I’m not happy with the results and that like always nothing gets fixed for the BRAND NEW 2018 Honda Accord I am leasing. Since the beginning of my lease I have had many issues and constantly driving back to Honda taking lots of hours out of my day, only to NEVER get helped. This is starting to truly become a problem. The car is under warranty and I am trying to get these issues fixed before I finance because I REFUSE TO FINANCE a brand new car with issues. I think it’s a little ridiculous that Honda won’t find the issues but when I take it to other mechanics they DO AND RIGHT AWAY. If someone can contact me as soon as possible I would sincerely appreciate it. I hate to be the person with the complaint, because I understand it’s not very pleasant to deal with those people, but every time I walk in with a great and understanding attitude, NOTHING GETS FIXED and they think it’s okay to send me off by telling me nothing is wrong with the car. The car has problems, and I will like for them to get fixed right away. I cannot keep wasting time out of my week to drop off my car, have no car for the day for them to keep telling me there is nothing wrong. They even went as far as telling me to blast music to not hear the noise AND I THINK THAT IS ABSURD, and RIDICULOUS and EXTREMELY DANGEROUS! Why should I have to blast music on a brand new car to avoid the cracking noises it makes. I’m not paying hundreds and thousands of dollars to drive a car with problems. I apologize for my frustration, and I sincerely hope that you can help me. Thank you for your time.

Bonnie is always the best!

Can’t improve on a job well done. If everyone had the same attitude as Bonnie, the world would be a better place. Thank you Honda, thank you Bonnie!????????????????