Audi Orland Park Auto Repair Service

Gerald was awesome as always!

Gerald was very helpful and efficient

Gerald is an asset to the company. Goes above and beyond.

Friendly answered all my questions throughly

My car was not washed.

Arrived at 10:50 a.m. for 11:00 appt, not checked in until 11:34 a.m. My long term service consultant, Gerald whom I am quite satisfied with appeared to be the only service adviser working. Waiting area was packed with approx 6 customers. A woman in the service manager's office appeared to be chatting away on the phone or with valet attendants rather than checking me in as I am accustomed to when Gerald is not available. Not quite sure why I spent over 4 hours to have an oil change and safety recall air bag installed??? Upon review of my multi point inspection checklist form provided, it appears inconsistent with previous findings and recommendations in the last couple of visits. Only after I was advised verbally of technician's findings, I had to specifically ask about my tires (and front passenger's side) and then upon further review was advised potential dry rot and nail found in front right tire. While I have been very satisfied with Thom Gavrick's findings in the past, I can only conclude that he apparently is experiencing similar issues as Gerald, in the shop (being ask to perform the impossible with no time). I have been coming here for years and there is clearly some serious general management issues that are in play. Incidentally, I did speak to the woman in the service manager's office upon my departure and she advised me that she was just thrown into the role and does not know how to even use the computer??? I could not believe what I heard??? I have been an Audi owner since 1985, using Audi exclusively for my maintenance services and never had an experience like I had yesterday. Now, I have an upcoming appointment Nov.2nd and I do hope that Audi Orland is able to provide me the overall service experience that I am accustomed to...

A pleasure dealing with Gerald Wilson.

Well done

Gerald is the best

Darius’s, Ezra and Marco were all professional and kind.

The service was great and the team worked excellent

The service was good

Dariusz was beyond helpful. He sets the standard high !!! Give him a raise

Gerald was great as always. 5 stars!

Excellent job

Gerald and the technician did an outstanding job!!

Gerald was very patient and understanding. He explained things so that I could understand them. Very knowledgeable with great customer service skills. He's an excellent representative of your company

Gerald is always helpful, knowledgeable and pleasant throughout the years. Thank you Gerald for never disappointing. We always appreciate you!

Outstanding service. A challenging situation made comforting with cool reassurance and respect provided by Mr Wilson. Personalized response to all my questions. Makes me want to stay with Audi International for all my motor vehicles! Thank you Mr Wilson

Humberto was professional, patient and knowledgeable.