wow, i couldn’t be more pleased with the top level of customer service that Amanda provided, Not only she kept everything so simple and easy, she was updating me in every step of the way in the auto service department, amazing technician name Alec did an amazing job on my Kia stinger GT2, fast and well knowledgeable on his mechanic skill, would highly recommend this two people if you need service in your car, ????????????
12/1/2023
Gerald B. VERIFIED CUSTOMER
Jacqueline did a wonderful job kept me up-to-date on the car and the work was formed in a timely manner
12/1/2023
Judith G. VERIFIED CUSTOMER
Jackie was very helpful I was berbpleased
12/1/2023
Kevin M. VERIFIED CUSTOMER
Nothing at time all was good
11/30/2023
Angela R. VERIFIED CUSTOMER
The actual service performed was ok. But your service department was very frustrating. I called several times a week for at least 3 weeks - I left multiple voicemail messages asking for someone to call me back and let me know if repair would be covered under the warranty. I got a live person once and he promised to call back and never did. I am extremely displeased.
11/30/2023
Kamal S. VERIFIED CUSTOMER
4.30 minutes to change oil, over hour and half calling servive but no answer
11/30/2023
Robert B. VERIFIED CUSTOMER
Great Service Great Staff
11/30/2023
Joseph S. VERIFIED CUSTOMER
Bad service
11/30/2023
Nathan H. VERIFIED CUSTOMER
Jackee and the service team were great as always!
11/30/2023
Crystal T. VERIFIED CUSTOMER
Okay
11/29/2023
Josephine D. VERIFIED CUSTOMER
Great service… So glad I bought a Kia!
11/29/2023
Patricia H. VERIFIED CUSTOMER
call me
11/29/2023
Thomas W. VERIFIED CUSTOMER
The service tech explained in detail what service they were able to provide
11/29/2023
Richard B. VERIFIED CUSTOMER
Longer oil changing hours
11/28/2023
Karen R. VERIFIED CUSTOMER
Everthing was great
11/28/2023
Rodrigo M. VERIFIED CUSTOMER
Service was pretty fast for a walk in . Rep was very professional and knowledgeable. Definitely will keep getting my car serviced here.
11/26/2023
Kevin M. VERIFIED CUSTOMER
He was very helpful in one question he said he was not sure but he asked someone came back with a answer he did a very good job l was happy
11/26/2023
Michael C. VERIFIED CUSTOMER
Jackie was very pleasant easy to talk to and gave me a total understanding of everything that was going on with the car
11/25/2023
Sharon R. VERIFIED CUSTOMER
The team was very helpful.
11/24/2023
Naomi B. VERIFIED CUSTOMER
Upon arriving at the shop, I was disappointed to find that no one approached me. I had to sit in my car for a full 5 minutes with my two sleeping children. After waiting for ten minutes, I decided to approach someone about my appointment. Even then, I had to wait an additional 5-7 minutes before finally getting checked in. While the wait time after check-in was quicker than usual, as the shop closed at 4, I left my appointment feeling unsatisfied. It became apparent that they hadn’t completed a full inspection, particularly my brakes, which hadn’t been examined. This lack of attention to detail left me concerned, as I won’t have a benchmark for comparison during my next visit.
I had high expectations for this dealership’s service, but the inconsistency I’ve experienced is disheartening. If this trend continues, I may have to explore other options that prioritize their customers and their overall experience.