Ron is always respectful, helpful, and informative. Always give the best advice for my vechile. And I enjoy bringing my vechile into the service department at Brown's in Guttenberg. Everyone is so kind from service to paying the bill.
5/13/2023
Kevin D. VERIFIED CUSTOMER
Ron Hefner did a good job on the recall work for our windshield wipers. It has rained since the repair was completed and the wipers have worked just fine.
5/12/2023
Dennis R. VERIFIED CUSTOMER
Ford customer care already asked if I found someone to look in to the service advancetrac fault that I brought my motorhome in for.
I told them you were very nice and professional people and should I ever need any further chassis service I was definitely taking my motorhome to you!
5/9/2023
Amanda B. VERIFIED CUSTOMER
I'm not sure why I received this message.. My car is still being repaired
5/3/2023
Laura M. VERIFIED CUSTOMER
Very pleased with the service of my vehicle. I was out of town for a few days and Kayleen got my vehicle scheduled, in and out of the shop and all of my concerns taken care of before I returned from my trip. Brown’s service department is the best!
5/3/2023
Michael R. VERIFIED CUSTOMER
Totally satisfied
4/26/2023
Malorie S. VERIFIED CUSTOMER
Great customer service
4/26/2023
Pam O. VERIFIED CUSTOMER
Kayleen, is very friendly and professional, I’m glad She joined the Ford team!
4/22/2023
Marilyn H. VERIFIED CUSTOMER
Ron is always very helpful.
4/19/2023
Jonathan K. VERIFIED CUSTOMER
Everything was good! Thanks for the immediate service!
4/18/2023
Duwane P. VERIFIED CUSTOMER
Courteous staff Fast service
4/18/2023
Pam O. VERIFIED CUSTOMER
Russ always does excellent customer service, He’s a big asset to Brown’s
4/15/2023
Steven R. VERIFIED CUSTOMER
I need a oil change. Do I need a appointment or can I just stop by?
4/13/2023
Terry J. VERIFIED CUSTOMER
They did a very good job figuring out what the problem was. I’ve had it to multiple mechanics. They have not been able to figure out the heating issue so they did a great job and figuring it out and getting a vehicle to warm up again.
4/9/2023
Joseph H. VERIFIED CUSTOMER
Ron is the best of the best! Always going beyond to ensure customer satisfaction. The dealership is truly lucky to have him!
3/21/2023
Deloss S. VERIFIED CUSTOMER
FRIENDLY SERVICE Dept.
Willing to discuss and learn about the Advantages of the NEW Diesel Surburban diesel over the gas 6.2
(If a diesel one is ordered by sales Dept)????????