He’s great. Very accommodating and helpful
Always keeping me updated
2/15/2024
Francisco L. VERIFIED CUSTOMER
Very Nice Pan Service
2/15/2024
Carlos P. VERIFIED CUSTOMER
Mi Tacoma me a fallado tres veces del mismo problema de siempre y no estoy contento con la compra
2/15/2024
Martino W. VERIFIED CUSTOMER
I reported needing to reset the automatic rear hatch door position. The service rep. Said he’d have to quote my with a charge of over $200. I informed him that this happened previously. I believed all it required was a push of a button. He still insisted he’d have to charge me an hour’s worth of work since I was out of warranty. I told him I’d just take care of it myself. Then, while waiting for my service to be completed, I viewed a YouTube video which taught me how to reset the position memory. It took only 10 seconds to reset the position, with the push of 1 button. This experience makes me mistrust your service department.
2/15/2024
Marsha F. VERIFIED CUSTOMER
She was fabulous! Let me know status, options, etc. really cared that I got the right and excellent service!
2/15/2024
Valerie C. VERIFIED CUSTOMER
Noel is always professional and responsive to questions and I absolutely trust his advice with my vehicle. Great customer services always!
2/15/2024
Robert F. VERIFIED CUSTOMER
Anthony was the picture in the dictionary next to above and beyond customer service. He took care of the warranty problem and made everything as easy as possible for my wife and me. I have 3 Toyotas and Will request Anthony the next time I need service.
2/15/2024
Issa R. VERIFIED CUSTOMER
Whenever you have a chance, could you please give me the appraisal price?
2/15/2024
Yoon Bum. VERIFIED CUSTOMER
Heidi was knowledgeable and got me in and out in a timely manner, not wasting my time like a salesperson I unfortunately talked to. My interaction with her off-set the negative experience with the salesperson.
2/15/2024
Jeffrey G. VERIFIED CUSTOMER
You guys did a great job.
2/14/2024
Robert F. VERIFIED CUSTOMER
I had an oil change on February 13th, 2024.
I picked the car up, because it had been serviced. After driving it for 30 miles, the oil pressure warning light came on and an alarm sounded. I was 200 feet from my home. So, I shut the engine off. I let it sit for 10 min.
Then I proceeded to check the engine oil.
Upon checking it with the dipstick it showed me that there was NO oil in the engine. I could not believe it. Called Toyota to bring it back in with a tow. This isn’t a good sign. The. At is at Northridge Toyota February 14th. To be looked at. Robert A Ferkle ****-****-xxxx
2/14/2024
Ray C. VERIFIED CUSTOMER
Glenn was a pleasure dealing with on a difficult problem. A service advisor can be oftentimes a stressful profession.
Please give him my thanks.
Ray C
2/14/2024
Adrian M. VERIFIED CUSTOMER
Jeffrey was very helpful and courteous and very easy to work with .
2/14/2024
Peter O. VERIFIED CUSTOMER
Mustafa got me checked in and out very quickly. He readily explained what was being done to my car for this service.
Without a doubt, because of the excellent experiences I’ve had at the service dept and sales, I will definitely purchase/lease my next car from Northridge Toyota.
2/14/2024
Francis M. VERIFIED CUSTOMER
Anthony was very helpful. He explained very well what the mechanic recommended on my vehicle. Even though I didnt get it done, they were still kind in their manner of dealing with the customer. And for that I sincerely appreciate the efforts. Nothing beats the courtesy Uber ride provided. Very accomodating! Thank you!
2/14/2024
Zuri T. VERIFIED CUSTOMER
He was very helpful & polite.
2/14/2024
Carlos M. VERIFIED CUSTOMER
Yeah, Noel was very accommodating and professional. Arranged rides to and from Toyota so I didn’t have to wait at the branch. Gave me a good deal with the service.
2/14/2024
Shelia E. VERIFIED CUSTOMER
While the service was well done, my appointment was at 1:00 but my car was not taken in until 1:30.
Promptness may need to be refined.