Anthony is the best advisor we have had. He is the only one who took care of our issue and finally resolved the problem. Toyota is very lucky to have him as an employee.
10/20/2024
Sandra P. VERIFIED CUSTOMER
This is our 2nd experience with Toyota. The overall experience and service from Manfred was pleasant. However, one of the key aspects of this visit was to pick up the spare key that was outstanding after the car was purchased earlier this year. When the appointment was scheduled I talked to a male in the service dpt who looked up my info and said he was placing the order of the key that day so I could pick it up in today’s service . To my surprised the key was never ordered . Pls help me understand what happened? We have been waiting for this key forever. I don’t want this to happened to anyone else, not cool when an employee assures you order placement for a part/key and they don’t do it . Whoever scheduled my service appt for today 10/19 was the person who told me he was ordering the part that day.
Please address this to the corresponding manager.
Thanks ,
Sandra P
10/20/2024
Jane M. VERIFIED CUSTOMER
Jeffrey is the best
10/20/2024
Ann P. VERIFIED CUSTOMER
Excellent service
10/20/2024
Tamara M. VERIFIED CUSTOMER
Really nice. She kept me up to date on the status of my Rav4 service. She checked in on my, as well while I was there waiting for my ser service to be completed.
10/19/2024
Gilat T. VERIFIED CUSTOMER
Glenn was knowledgeable and very helpful
10/19/2024
Edgar G. VERIFIED CUSTOMER
Informative and friendly
10/19/2024
Taylor B. VERIFIED CUSTOMER
I should not be paying $2600 for a routine maintenance. Manfred was great, my issue is with cost.
10/19/2024
Barbara B. VERIFIED CUSTOMER
Fast and efficient service. Took the time to explain all costs.
10/19/2024
Abigail P. VERIFIED CUSTOMER
This is by far the worst Toyota I have been to, the one in Glendale and Downtown are great, Northridge always seems to have an attitude. I am never serviced in a timely matter. I understand sometimes things take time when an appointment is not made but it becomes a major issue with the employees at Northridge. Once they hear no appointment they get an attitude which seems rude and condescending. If this weren’t my current closest location I would not go here, actually regardless I will no longer be going to this location again.
10/19/2024
Lawrence W. VERIFIED CUSTOMER
Very helpful and professional in servicing our needs.
10/18/2024
Amelita B. VERIFIED CUSTOMER
Very good and job well done
10/18/2024
Linda W. VERIFIED CUSTOMER
I was told that the tires were filled and when I checked on my car they were not, each tire had a different reading.
10/18/2024
Jimmy H. VERIFIED CUSTOMER
Job well done
10/18/2024
Frank Ming-Fung. VERIFIED CUSTOMER
Great service!
10/18/2024
Octavio B. VERIFIED CUSTOMER
Satisfaction
Courtesy
Efficient service
Total communication with me prior my approval the services
10/18/2024
Christina F. VERIFIED CUSTOMER
Hello Northridge Toyota Service Department,
My service representative, Heidi, is friendly,and professional. I appreciate her advice and trust she has my best interest at heart. Thank you, Heidi!
10/17/2024
Silvia P. VERIFIED CUSTOMER
I am really pleased with the service. Mr. Orozco was very respectful and helpful.
10/17/2024
Annie B. VERIFIED CUSTOMER
I feel so happy that Heidi was my service representative. She was extremely kind and professional. She explained everything that needed to be done. She was extremely personable and. And of course, very knowledgeable. I felt very secure leaving my car in her hands. I would definitely ask for her as my service representative again. Toyota is lucky to have such a fantastic employee.