Pete is amazing!! I've been coming to Toyota Northridge for four years and he is the only one I met that broke everything down when it came to the services I needed and even showed me pictures and videos. He is an amazing person and I only want him to be my service person. You can tell he loves his work and his customers. His passion shows and I am super appreciative of his expertise! Toyota Northridge is lucky to have a man like him!
2/2/2025
Onur B. VERIFIED CUSTOMER
Everything was great. One quick comment: I received an SMS about my vehicle's check-in being completed 10-15 mins after I left the vehicle for the service. That SMS read that I'd be followed up with multi-point check results very shortly. That follow up came 2 hours later, right before I picked up my vehicle. 2 hours is a bit long for a short follow up. There were some recommended items on the list I was given, and it would have been good to get some of them done today. I did not want to wait for extra 3-4 hours and spend all day at the dealership, so skipped them all. I believe it would have been nicer to get multi point results sooner (not 2 hours after), so that I could have approved some of them while I was waiting and planned for the rest day. This is not a big issue, but just wanted to share if you are looking for any improvements in your service
2/2/2025
Edison B. VERIFIED CUSTOMER
Excellent service right on time!
2/2/2025
Mark B. VERIFIED CUSTOMER
Jeff was great!
2/2/2025
Lisa D. VERIFIED CUSTOMER
Excellent customer service.
2/2/2025
Joan B. VERIFIED CUSTOMER
The service is always top notch and I did a trade in yesterday
Than you
2/1/2025
Gregg B. VERIFIED CUSTOMER
Anthony is always great to work with. He is always direct to the point and does not try to sell services that are not needed. He also have a very pleasant personality.
2/1/2025
Paul H. VERIFIED CUSTOMER
All around great work.
2/1/2025
Claudia D. VERIFIED CUSTOMER
Trevor is awesome! Helpful, accommodating as well! However, when I left Toyota I noticed my dashboard said “No Message” on it and NOW I have to go back to fix it!! This is very annoying and time consuming!
2/1/2025
Sandra S. VERIFIED CUSTOMER
Northridge did everything I had asked about
2/1/2025
Veronica R. VERIFIED CUSTOMER
Service was great, and also the gentleman who helped me was very polite and helpfulMustafa Nessari
1/31/2025
Payam Z. VERIFIED CUSTOMER
Just like last time you guys removed my tire valve cap and didn’t put it back. Also I mentioned to one of your guys to make sure to put tire valve cap back on
1/31/2025
Tito V. VERIFIED CUSTOMER
Excellent customer service
1/31/2025
Nancy F. VERIFIED CUSTOMER
Heidi was informative and professional
1/31/2025
Carol S. VERIFIED CUSTOMER
Mustafa is an excellent service advisor and a valuable member of your team. He is always very helpful, friendly, and knowledgeable. I value and trust his advice and guidance. Thank you!
1/31/2025
Yun K. VERIFIED CUSTOMER
Joe was very helpful.
1/31/2025
Brandi R. VERIFIED CUSTOMER
I feel that the associates at Toyota are not the friendliest.
1/31/2025
Dean N. VERIFIED CUSTOMER
Joe **** is very informative & professional service writer that Toyota dealer ships need more of.
1/31/2025
Michael O. VERIFIED CUSTOMER
Keep up the good work
1/30/2025
Cindy C. VERIFIED CUSTOMER
Anthony was excellent. He is very client centered. It wasn't just about doing a job, he cared about his clients. He informed me when my Toyota care was about to expired and to bring the car in; he cared enough to advocate for decaf coffee because there wasn't any. He let me know which is the priority of repairs and what would be most economical for my budget. I referred him to my brother and my brother now is also a client of his. I was a loyal customer for nearly 20 years at another Toyota dealer but their customer service started to decline. I was very happy to have found Northridge Toyota. So far so good and I am hoping that the good service and highly skilled technician will continue... I also loved all the amenities at Northridge Toyota with a large waiting room, water, variety of coffee including decaf, food if we choose to purchase while we wait. It's good customer service!! Thank you!!!