I felt like I had to keep calling and texting to get an update. Monday and Tuesday after I finally got a rep on the phone, was told they hoped to have it ready by the end of the day, but they didn't contact me back to let me know of any delay. Wed it was finally ready at approximately 4:30. Service itself was good. Communication was poor. Oh and when I picked the car up someone else's key fob was in my car seat, with the plastic seat cover and floor paper both in the floorboard.
4/18/2019
Bruce B. VERIFIED CUSTOMER
Ben was very helpful in getting things done.
4/18/2019
Eduardo P. VERIFIED CUSTOMER
She was very professional and sweet! Thanks
4/18/2019
Kellie H. VERIFIED CUSTOMER
Everything was wonderful, including Wendell.
Best experience ever had at a dealership. Thank you!
4/17/2019
Chris B. VERIFIED CUSTOMER
Professional and courteous service
4/17/2019
Mike Q. VERIFIED CUSTOMER
Ben was awesome as usual. Also this time I dealt with the Parts department, a d that guy was awesome as well, I needed a wheel cover. This is a great dealership !!!
Mike Q
4/17/2019
Hezekiah F. VERIFIED CUSTOMER
I’d just like to say thank you to Wendell.
4/17/2019
Charles C. VERIFIED CUSTOMER
Mr Holmes was great and the service was great as well.
4/17/2019
Glenda P. VERIFIED CUSTOMER
I had an apt at 800 for an oil change. I sat there for 2 hours after checking in and Ben did not come talk to me not one time about my car or the status of my car. After 2 hours I went to the checkin counter to see if my car was ready and what was going on.... to see my car just sitting there and was told my car backed in. I asked to be checked out and was told I had to wait on Ben. I asked for what because he hasn’t helped me or spoke to me in 2 hours. Another service advisor checked me out. Ben’ customer service was terrible and no one should wait for a simple oil change for 2 hours when they had an apt.
4/17/2019
Dejuana W. VERIFIED CUSTOMER
Responsive, thorough, and courteous. Always a pleasant experience.
4/16/2019
Elaine Q. VERIFIED CUSTOMER
Excellent service as usual. Keeps me coming back.
4/15/2019
Dustin W. VERIFIED CUSTOMER
Amazing service!
4/13/2019
Janet R. VERIFIED CUSTOMER
They took me without an appointment
4/13/2019
Barbara L. VERIFIED CUSTOMER
The only thing I wish was that he texted me or came over to me to tell me that it was taking longer than I expected because they were checking the system to make sure that my new battery was not defective because my car didn’t start right away 2 days ago. It was just put in when I had my car inspection done. I knew they were checking it, but after about 1 1/2 hours, I was getting a little concerned and so was my husband. He texted me to see if ecverything was okay because he knew an oil change doesn’t take 2 hours to complete.