Kim is what Customer service is all about. She is knowledgeable, personal and professional. I have been dealing with Kim for several years and have never had a problem. She goes the extra distance. Kim deserves all that the dealership has to offer. She truly is a diamond.
6/9/2025
Miguel B. VERIFIED CUSTOMER
None
6/9/2025
Betty B. VERIFIED CUSTOMER
Someone has called me the day before my appointment to ask if I wanted an appraisal and I said yes, but I also said when I was there I wanted to get new windshield wipers and then I forgot when I was there today and I don't believe that was done. John did a great job I don't know who it was that I spoke to on the phone yesterday but now I have to go back out to get wipers blades somewhere
6/9/2025
Constance F. VERIFIED CUSTOMER
Tori was extremely professional. She went above and beyond, and she was amazing with my son! She deserves a raise!
6/9/2025
James G. VERIFIED CUSTOMER
Madison was the absolute best.
6/9/2025
Charlene C. VERIFIED CUSTOMER
well done
6/9/2025
John C. VERIFIED CUSTOMER
Excellent Customer Relation Skills. Very Personable!
6/8/2025
Marcia D. VERIFIED CUSTOMER
Very good attention very knowledgeable.
6/8/2025
Mac J. VERIFIED CUSTOMER
Timeliness, and courteous personnel.
6/8/2025
Jeffrey S. VERIFIED CUSTOMER
Natoriea is outstanding
6/7/2025
Patricia R. VERIFIED CUSTOMER
A person gets good service at Bev Smith. The staff is very professional and polite.Thanks for being there for your customers.
6/7/2025
Daniel G. VERIFIED CUSTOMER
John Wilson was very helpful with the issues I was having with my vehicle. I would definitely request his assistance in the future.
6/7/2025
Mike Templin. VERIFIED CUSTOMER
Your service department is very consistent, I appreciate that. Thank you!!
6/7/2025
Roszonlynn L. VERIFIED CUSTOMER
Great customer service !. I waited 2 hours for a oil change. But I understand that it do get busy sometimes.
6/7/2025
Marcia A. VERIFIED CUSTOMER
Kim is always amazing. I trust her completely to advise me of my car's needs.
6/7/2025
Ronald S. VERIFIED CUSTOMER
I traded my Prius for a new one, your sales person was very caring. He didn’t rush me. HUD really all about the car
6/6/2025
Michael R. VERIFIED CUSTOMER
Don’t contact me. Why can’t a dedicated Toyota buyer/ owner simply get an oil change? Instead it is an ordeal. Extra services which 90% cheaper elsewhere. Additionally, I don’t need your sales team hovering over me or my wife as soon as I pull up for a simple oil change. If I want to buy I’ll find you. I sent my wife with my truck and she won’t go back based on your unprofessional practices. Don’t contact me
6/6/2025
Christopher A. VERIFIED CUSTOMER
I am quite disappointed and unsatisfied with my experience through Bev Smith. I recently got a flat tire, which is not the fault of Bev Smith nor do I hold them responsible for that. However, when I went to change out to the spare, the lug nuts were torqued so tight that I could not get the tire off which forced me to utilize roadside assistance. Even they had difficulty getting the tire off and when we got the spare out, it was flat.
I only go to Bev Smith Toyota for service even though I live in Vero. Part of that service includes checking the spare tire, which was not done, making it impossible change out a tire- this is where I hold Bev Smith accountable.
When I went to get my 40k mile service today (6/6) and purchase tires, I was speaking with Madison about this and she was incredibly disinterested, only half listening, and said there was nothing that they could do about a flat tire as they are not responsible. I asked if it was possible to speak with a manager twice and was ignored each time.
I didnt push or cause a scene and hope that this feedback is enough for a call from a manager or supervisor.
6/6/2025
Justin C. VERIFIED CUSTOMER
Mr. Price was very courteous and professional but unfortunately our experience with your service center has been negative for the past few appointments and today’s. Time and time again you either overbook customers or do not have the staff to get customers serviced in a time efficient manner. To wait 3 1/2 hours for an oil change is ludicrous. Why even schedule appointments? Again, this was not the first time. We will no longer use this service center and go to Stuart instead.