Why was my wife told fidelity was covering the repair then when the car was ready 1 week later i was told that fidelity did not cover the repair and we owed 670. Dollars arrigo dodge ended up paying for the car as we bought it there, but do you do this to all your customers after they agree to the repair something is wrong here
11/16/2021
Jeanette I. VERIFIED CUSTOMER
Very satisfied thank you very much
11/16/2021
Marilyn R. VERIFIED CUSTOMER
Mr.Seymour was polite, personable and took time to explain what was done and answered all my questions.
11/16/2021
Vincent M. VERIFIED CUSTOMER
Stan is the man! STANMAN! Hate paying for repairs but love seeing him!
11/16/2021
Marianne B. VERIFIED CUSTOMER
Kim is always wonderful and I request her every service.
11/16/2021
Pamela Z. VERIFIED CUSTOMER
Always a pleasure to have Mr Romanski for my service needs.
11/16/2021
Gerard B. VERIFIED CUSTOMER
No
11/15/2021
Joseph D. VERIFIED CUSTOMER
Tim is terrific.
11/14/2021
Clorinta M. VERIFIED CUSTOMER
Very satisfied
11/14/2021
Jason P. VERIFIED CUSTOMER
Kim was very helpful as always
11/14/2021
Mark B. VERIFIED CUSTOMER
Exceptional service
11/14/2021
Darlleen S. VERIFIED CUSTOMER
Mr Rumowski is very knowledgeable and extremely helpful. He had been our service contact for 3 years and always helpful and honest.
11/14/2021
Bedel D. VERIFIED CUSTOMER
Joseph was really helpful and professional.
11/14/2021
Jacob C. VERIFIED CUSTOMER
I had to wait 6 hours for an oil change wtf
11/14/2021
Javier D. VERIFIED CUSTOMER
Mr.Tyler was very knowledgeable and very pleasant to work with.I’ll be happy if I can get him to be my service advisor only.
11/14/2021
Donna C. VERIFIED CUSTOMER
I will NEVER buy a car from ANY Bev Smith dealership again. I financed a five-year Extended Warranty into the price of my loan (HUGE MISTAKE) and was assured EVERYTHING WOULD BE COVERED for five-years. WHAT A LIE; I'm paying for many things that should be covered!!!
I mentioned this to Kim, and she told me I had to go to that department an inquire about it; then said, "this is the price, you need to sign here if you want the work done." Shouldn't she have done this, not me? Isn't that what customer service is all about?
First of all, I owe more on the car than its worth because buying this bogus warranty and can't even unload the car because of this.
Second, Kim, is normally very pleasant and nice. Yesterday she was very snotty to me, and I even called her on it, and she got very annoyed and said, she's not. She obviously was having a bad day and in a bad mood, and decided to take it out on her customers.
Between the fees and the snotty service person, being called in your waiting room from a high pressure sales person. I'm done with this dealership as soon as I can unload this car!!!
11/13/2021
Amanda L. VERIFIED CUSTOMER
I love coming here and working with Kim she always goes above and beyond great work kim
11/13/2021
Daniel Y. VERIFIED CUSTOMER
Continue the good work thank you
11/13/2021
Nadine T. VERIFIED CUSTOMER
Mr. Timothy Seymour is professional and courteous. He takes the time to answer my questions and gives honest and knowledgeable answers.