It took 4 hours for an Oil Change and an alignment. The service advisor never said sorry about the 4 hrs of waiting on the lobby. Very diss appoinment!!
1/29/2025
Elroy A. VERIFIED CUSTOMER
Ok, Erik was going beyond my expectations of service, he is a true professional!
1/29/2025
Jairo I. VERIFIED CUSTOMER
Even without a schedule appointment, Makayla was very professional and ensure me I was going to be taken care off. The exceptional customer service I was provided with made me want to come back to this place again for future business.
1/29/2025
Betsy H. VERIFIED CUSTOMER
They scratch 3 Parts in the car and grease a new sit as a matter of fact is a complete mess We waiting the manager call to replace parts we tried to contact him today by calling and never answer if this take a long time we planning a different way
1/28/2025
Constance G. VERIFIED CUSTOMER
I am 81 and I appreciated Pierre’s attentiveness and care to my needs.
1/28/2025
Noorbet O. VERIFIED CUSTOMER
I was well served and my car serviced to my satisfaction. Thank you Richard Rodriguez
1/28/2025
Ann R. VERIFIED CUSTOMER
Rudy is by far the best service representative I have ever worked with. We are new to Texas and have worked with Honda dealers and service for several years. I have never had such a positive experience even when the situation was not good news. You have an amazing employee. He is making your service department shine far above other in the Houston area.
1/28/2025
Tom G. VERIFIED CUSTOMER
Thanks Makayla Howard
1/28/2025
Colin C. VERIFIED CUSTOMER
Took 7 hours to get an oil change and tire rotation.
1/28/2025
Carolina N. VERIFIED CUSTOMER
Erik is always attentive, he keeps me updated throught the process and reviews the Multi Point inspection report in detail. Erik has been my service consultant for several years now and I appreciate the great customer service he always provides.
1/27/2025
Thomas K. VERIFIED CUSTOMER
Erik was great. Attentive, proactive, communicative, and extremely helpful. I was bragging about how good my experience was to all my friends who hate taking their car into the dealership!
1/27/2025
Lance S. VERIFIED CUSTOMER
Erik was great to work with. He communicated everything very well and gave us good advice of how to proceed and insight into the work being done. We will choose to work with him again on future visits.
1/27/2025
Julie H. VERIFIED CUSTOMER
Erik always takes good care of me.
1/27/2025
Laremy J. VERIFIED CUSTOMER
Erik is awesome. Helped me out with everything I needed. Stayed in contact the whole time. Answered any questions I had.
1/27/2025
Jack C. VERIFIED CUSTOMER
The service was great. I am completely satisfied. Erik was so helpful and knowledgeable.
1/26/2025
Ximena R. VERIFIED CUSTOMER
Gracias por el servicio
1/26/2025
Susan G. VERIFIED CUSTOMER
Erik has handled several service visits in the past in a most respectable manner. He is knowledgeable about the vehicle and can explain the issue in terms i understand. Then he moves quickly through the steps to accomplish the work required to meet my goals.
1/26/2025
Hannah S. VERIFIED CUSTOMER
Erik always does an amazing job with servicing my vehicle. Thank you for helping with my new HRV!
1/26/2025
Frank S. VERIFIED CUSTOMER
Erik Baatz is a very trustworthy advisor!
1/26/2025
Badr N. VERIFIED CUSTOMER
The hood was not fully closed after the oil change which caused it to fall off on the way back and the TPMS was not calibrated and the wait time was very long.