I have had my second appointment this month for Braun service with Jeff Moser. He does not have enough respect for my time or the absolute need I have for my wheelchair accessible van. The last time we were there,, a one day job turned into three, one of which he was not even in the shop for and my van sat all day for no reason. This most recent appointment he was waiting for a call from Braun, never told me it was going to take longer than the hour and a half he quoted, and left the building so when I went up hours later to find out what was up with my van that left the rest of the service department trying to figure out what to do. This appointment also made me late for work and I had to reschedule so I have yet a third trip down for the same issue. I don’t have the choice of accepting a loaner because I absolutely need my van for any and all transport of my son who uses a wheelchair. Communication and timelines could definitely improve. But I will be back because I don’t know of anywhere else to take my van for this service. But everyone else there has been quite helpful and professional.
8/29/2025
Christopher M. VERIFIED CUSTOMER
Fast and easy service!
8/29/2025
William E. VERIFIED CUSTOMER
Today’s service was outstanding. Toyota was on time and services needed were done quickly. Great job!!
8/29/2025
Faith S. VERIFIED CUSTOMER
Great job and very satisfied
8/28/2025
Marilyn W. VERIFIED CUSTOMER
I have been pleased with the service and the staff for a very long time.
8/28/2025
Barbara K. VERIFIED CUSTOMER
Always happy with the service.
8/28/2025
Duane F. VERIFIED CUSTOMER
You’re welcome ! Thank you ! I will.
8/28/2025
Carol C. VERIFIED CUSTOMER
Ok
8/27/2025
John R. VERIFIED CUSTOMER
Great service as always.
8/27/2025
Tracy M. VERIFIED CUSTOMER
It is very nice that they pick up the car and service the car
8/27/2025
Edward L. VERIFIED CUSTOMER
Extremely professional!
8/27/2025
Mary Z. VERIFIED CUSTOMER
It was great to be kept informed about the progress. Everyone was courteous and friendly.
8/27/2025
Bren L. VERIFIED CUSTOMER
Everyone was courteous and helpful!
8/27/2025
Matthew S. VERIFIED CUSTOMER
Your team at palmiero Toyota has always been great !
8/27/2025
John L. VERIFIED CUSTOMER
Jeff did a good job and I noticed he did a lil extra to make the job on the rear sway bar go the extra mile. No more noise as of the drive home to Erie from Meadeville
8/27/2025
Amanda O. VERIFIED CUSTOMER
Thank you for your speedy and good work in my Lexus.
8/26/2025
Cynthia M. VERIFIED CUSTOMER
Always great service and frienfly
8/25/2025
David M. VERIFIED CUSTOMER
I am always pleased and happy with the service I receive when visiting your Dealership.