Metro Honda Auto Repair Service

Roodlooking vence

Amazing service! Great customer service!

Thank you for the attention given to my Honda. --Manuel Salinas

I have been there twice for car service they were very nice, fast great customer service..

I had an appointment for 10:00am. The service order stated that I was to check with Henry. He appeared to know nothing about my installation. I sat in line for 20 minutes. It was 40 minutes before my paperwork was completed. I asked Henry to check to see how long my work would take. He said he had no idea but would check and let me know. After not receiving an answer, I checked with him again. He told me he had given the parts to his boss and would let me know how long the work would take. He never responded. It took an hour and a half to install two side emblems, which are done with double sided tape, for a customer with an appointment! In addition, Henry definitely needs to work on his attitude with customers! I'm not sure why you don't stick a set of those emblems in your parts inventory. With both of the CR-V's I have had to make a return trip to the dealership for installation. At your cost on those parts, I can't imagine that it makes sense to have to schedule a return trip for installation, mess with your piles of paperwork, and inconvenience your customers. Contrary to popular belief, your customers might think their time is valuable too. I have purchased two CR-V's in the last six months. I have bought two Acuras, one Pilot, and two CR-V's from the group. Several of the support people inside have been great to work with. I can't say much for several of the others. For example, I visited the dealership the week before Thanksgiving. I met with Jimmy Thompson. If you intend to keep him on the payroll, and I'm not suggesting that you do that, why don't you get him some business cards so that customers don't have to put his name in their cell phone for contact. I asked him for a price on two vehicles on the Wednesday before Thanksgiving. He must be struggling, since I still haven't heard from him. Not getting a customer a price isn't something most sales managers like to hear! I have done that job. **** Teis C - ****-****-xxxx

Vance did a great job informing me Of exactly what Needed to be done to my car and provided a coupon to the service

Excellent service. Extremely friendly and professional.

Awesome service

I waited an hour to get my car in for a service that I had made an appointment for. I had also expected to have my car washed, which it wasn’t. I received two car wash tickets, which was nice, but would have preferred to have it washed as promised. My first service at Metro was great, this time not so much.

Service advisor said there was no complimentary car wash on weekend service. A little disappointed.

Great service my recommendation is to have more service team members.

He was very professional...wish you guys did d free car wash today rather than needing to come back. I get my service done at your location all the time and its is only today that you didnt wash my car.

Excellent service

Profesional service advisor

Service was fast and very efficient

We love Metro Honda and associate Mr. HENRY...!!! Thank you!!

The service was completed very fast, great customer service.

Joseph was really nice and very accommodating. Keep it up Joseph! Thank you so much for your help! God bless you always! I hope you're the one who will take care of us when we get back there.

when we went to pick up car...no one helped us? we had to ask for help and then we were directed to a desk.You need better reception for customers.

Very good customer service