Steven was great!! The process was fast and smooth, he definitely put in the effort to satisfy the customer. Very pleased will definitely be returning along with my family's vehicles. Hopefully we get service by Steven or someone with as much patience and knowledge. Thank you Mr.Steven Padilla, and metro Honda.
10/3/2022
Adela S. VERIFIED CUSTOMER
Steven Padilla was great. He was professional, attentive, and courteous. My car was done in the estimated time given. I appreciate how Metro never tries to sell me more than I need.
I had a 10am appointment with Mark Gray. He was notified 3 times that I was there and waiting. He never came out to see me or even made the effort. I could see him from where I was waiting. I just saw him sitting at his station doing paperwork. After 20 minutes of waiting I finally asked for another service rep.
I will never request Mark Gray again.
10/3/2022
Yiju C. VERIFIED CUSTOMER
Worse customer service
10/2/2022
Kevin T. VERIFIED CUSTOMER
James was extremely knowledgeable and was very personable. I've never been disappointed with the service here.
10/2/2022
Martin V. VERIFIED CUSTOMER
I was scheduled at 8:30a.m and was there on time. I was seen 1 hour from the appointment time. Why make appointments if clients who are scheduling aren’t a priority. I wasn’t aware the service you provided was first come first serve despite being scheduled. I left my job thinking the process would be quick and to the point but lost an hour out of work instead. One way or another, please don’t give appointments or make please make appointments priority to show you have pride and respect the customers time out of their day.
10/2/2022
Luna Julia. VERIFIED CUSTOMER
He was very detailed explaining what service was done and was very friendly and easy to talk to. Very helpful with my questions
10/2/2022
Tina O. VERIFIED CUSTOMER
Was upset on the wait when we arrived was in line for over an hour due to short staff even having an appointment , was actually happy with my person that attended me on my appointment Thank you
10/2/2022
AUDREY C. VERIFIED CUSTOMER
Hello. Israel and his team did an outstanding job on my car. Could not ask for better service!!!! Thank you Metro Honda!
10/1/2022
William A. VERIFIED CUSTOMER
waited 40 minutes in my car before someone came up to greet me! My appointment was at 10am
10/1/2022
Anthony B. VERIFIED CUSTOMER
Great service
10/1/2022
MARIE D. VERIFIED CUSTOMER
The Service Advisor Estela is great. The communication from the Technicians is horrible. My car was there 3 times and I was told a different story each time. Then I was suppose to receive a call regarding the mid communications and no one has the decency to follow up and call.
10/1/2022
ALAN W. VERIFIED CUSTOMER
They would not replace my battery on my newly purchased certified vehicle. The service tech lost my key which I still do not have. Have requested to speak to a manager three time and still have head nothing. Extremely unsatisfied.
9/30/2022
Patricia S. VERIFIED CUSTOMER
Robert was patience and helpful.
9/30/2022
Esther M. VERIFIED CUSTOMER
Israel has good customer service.
9/30/2022
Adel G. VERIFIED CUSTOMER
Excellent service
9/30/2022
Lynda H. VERIFIED CUSTOMER
Very friendly and explained service required.
Thank you