Metro Honda Auto Repair Service

Five stars ??????????

Im thankful they were able to accomodate me as a walk in. Also so far my experience here is I feel they are honest so I keep coming back. Ive had dishonest Honda dealerships falsely try to sell me something not needed so Im happy here so far.

He's nice and did his great job.

I want to thank Estela for going out her way to make sure that my service was free of charge due to last service. Estela please keep up the good work and look forward to seeing you again on my next maintenance.

Mark was so amazing! His customer service was awesome and was being very understanding, on top of that he actually knew how to do his job and didn’t give me a hard time at all. He made the process so easy and fast. Very satisfied with him!

Very accommodating and great service!

Good costumer service.

Robert Ames was very friendly and helpful. He answered all my questions and made me feel very welcomed. My service was done in the time he quoted and I got my car back in good condition. Very pleased and will be back. Will be asking for Robert Ames from now on.

I always receive professional & excellent service from Metro Honda & today was no different. I was extremely happy with the experience I had today.

Excelente una atención al cliente de primera excelente actitud yo pienso que pronto va a subir de puesto por ponerle tantas ganas los felicito por tener una empleada con tantas ganas de acer muy bien su trabajo

Mark was wonderful when I finally got to see him. I know everyone is short staffed, but I waited in my car for an hour before that.

I brought the car in for a broken cable on the transmission. Mark said they would look into it. Then called that there were other issues and needed to pay additional to do a deeper diagnosis which I eventually agreed to. The results came back with sensor errors (one was the one that needed to be replaced and a secondary sensor. Told that the rod inside transmission was loose and the transmission needed to be replaced. I asked if the cable was repaired and he stated yes and then said” The sensors are not the problem, the sensors are transmitting the information from the transmission itself and because the transmission is damaged the lights will not clear out of the system memory until it is replaced”. We decided not to repair the car and had it towed home. After looking at the paperwork I received there is no mention that the cable to the sensor was repaired. If it was not then of course there would be an error. I am not satisfied that the cable was repaired which is the main issue I was asking to have done when they car was brought in. I am a 30 year customer of the service at metro Honda and have always found you business reliable. But this time I have my doubts that the repair I was requesting was actually completed and the diagnosis given is correct. The car still may be drivable with the loose rod for a period of time. Can someone verify if the damaged sensor cable was replaced? No parts were return to me. Thanks.

Long wait time even with an appt. People who came after me got checked in. Unorganized. Had to wait for 3+ hrs for an oil change. Unacceptable.

Mark always goes above and beyond in his service. His communication is excellent and he always completes the job when he says he will. Mark is friendly and explains everything clearly. I always refer my friends and family to him.

Estela was descriptive and informative about my vehicle service, not to mention her great customer service skills. Always happy with Honda service department. Thank you!

Estela is a great service advisor. She had my vehicle done in a timely manner.

Great costumer service and kept me in the loop. Received my vehicle on time. Thank you

Israel is great, came 1 day for a diagnosis and he was able to order a part needed. Went back the next day, service was complete and done within an hour.

Very satisfied

Robert is a top-notch representative for Honda! He communicated well, was very engaged and knowledgeable, and pleasant. I was happy to have his help!