Excellent Service, It just took longer then expected. But overall great. ????
8/31/2021
Constance C. VERIFIED CUSTOMER
John **** gave me excellent service. He got the service done in a timely matter and kept me updated on the progress. This is why I use Metro Honda in Montclair.
8/31/2021
Donna G. VERIFIED CUSTOMER
Always outstanding service provide by Metro Honda and totally satisfied and confident.
8/31/2021
Kim L. VERIFIED CUSTOMER
Estella was professional and patient in a difficult situation.
She continued to be so until it was resolved.
Excellent customer service! You are lucky to have her
In your service department.
8/29/2021
Kevin R. VERIFIED CUSTOMER
Mark did a fantastic job of making sure I was taken care of, he went above and beyond and my experience at metro Honda was extremely better with my interaction with him. Recommend he receives an award or praise of the outstanding work he does there
8/27/2021
Eugene F. VERIFIED CUSTOMER
He is the best, over against the sales force that did not have a manual for the car, gave me only one key, and the car had no sound for use of the fob.
Gene Fieg
8/26/2021
Isaac C. VERIFIED CUSTOMER
Mark Greu da best service adviser, always on top of everything.
8/26/2021
Erikca A. VERIFIED CUSTOMER
I think name tags would be completely appropriate... and stitched on work shirts, so there’s no discrepancies. It was difficult to identify who would be “taking care of me,” while walking around the service center. Acknowledgment when arriving at the assigned service staff desk, instead of continuing personal conversation with neighboring service staff, would be incredibly appropriate as well. None of the staff were overly rude, but definitely room for improvement. :)
Thank you for my my service!
8/26/2021
Joanna D. VERIFIED CUSTOMER
Went in at last minute because I was going on a trip and the little wrench light came on, I was told it would take 3 hours but only took 2, so happy!
8/26/2021
Margarita A. VERIFIED CUSTOMER
Improvement on keeping the appointment time scheduled would make a big difference. Why make appointments if they will not be kept? I waited about an hour and a half beyond the appointment time to get service started my vehicle, and that was after asking twice, how much longer before they would begin the work on my car..
8/26/2021
Kimberly G. VERIFIED CUSTOMER
Mark Gray is an excellent customer service person. He is extremely attentive and explains and makes you feel comfortable every step of the way. Mark is very well spoken and quite knowledgeable about the services of Honda. I will look for him every time I come to get my car serviced. Thank you Metro Honda
8/26/2021
Bassem A. VERIFIED CUSTOMER
I just Want to give special thanks to Brian my service advisor you are the best!!!
8/26/2021
Arturo P. VERIFIED CUSTOMER
Thank you. Job well done, fast and efficient. Will be returning for any future maintenance I may need. Gary was not only very friendly but also very helpful. Thank you once again.
8/26/2021
Arlene H. VERIFIED CUSTOMER
Thank you!
8/26/2021
Ben L. VERIFIED CUSTOMER
I find Brian to be very kind, accommodating, personable and respectful. He was a pleasure to talk to. And above all, he took care of me right away. I was practically, in and out! He is well deserving of a 5 star rating!
8/26/2021
Craig K. VERIFIED CUSTOMER
Service was quick & all my questions were answered.
8/26/2021
Elizabeth D. VERIFIED CUSTOMER
Joseph King was professional knowledgeable. I felt completely comfortable with this service advisor expertise. Awesome job Joseph King!!! Stellar service!
8/26/2021
Valerie K. VERIFIED CUSTOMER
Mark was great! Extremely well spoken and knowledgeable!
8/25/2021
Thomas O. VERIFIED CUSTOMER
Brian was courteous and very helpful. He explained everything clearly. I dropped my car off early and he was able to get it looked at and completed sooner than expected. He's very good at his job.