I was certainly not dissatisfied with Mr. Romero. He was very courteous and knowledgeable. I was more dissatisfied with the time-line and the fact that I was not kept informed of the status of my car. I know it takes time to keep in touch and I understand there isn't someone dedicated to that, but if I had not kept pushing I may never have known my car was ready until it was too late to pick up. As it was, we arrived after 6 p.m. on a Friday night because we live about 40 minutes away. I needed my car this weekend and have been without a car since Wed. when it was originally looked at. I did get a prompt request to replace the battery then. I approved that move immediately. But it was crickets from that point on. I have been pleased with the quality of work and the service staff in the past. This one disagreement will not cause me to stop using Will Tiesiera Ford. But I felt it was necessary to say something about this.
1/28/2023
Cathy E. VERIFIED CUSTOMER
Thank you Jose for letting me know when my service was due. Something I don’t keep track of. Appreciate the service and care that is taken by the staff while working on my car.
1/28/2023
Elizabeth S. VERIFIED CUSTOMER
I picked up my car yesterday but today I got a message saying that my car was in good hands and they would get back to me to let me know of progress and then I got another message saying my car was ready to be picked up which was kind of weird since I picked it up yesterday.
1/27/2023
Courtney R. VERIFIED CUSTOMER
One and a half hours is a long time for the service
1/26/2023
Roger H. VERIFIED CUSTOMER
Quick and friendly service
1/21/2023
Marilyn B. VERIFIED CUSTOMER
The employees were very friendly. Very helpful also.
1/21/2023
Helga G. VERIFIED CUSTOMER
Jose and JJ are always accommodating which is very much appreciated.
1/21/2023
Wes W. VERIFIED CUSTOMER
Great service. Found the trouble and resolved the issue. Will continue using their service.
1/20/2023
Felix B. VERIFIED CUSTOMER
????????????????
1/19/2023
Judith P. VERIFIED CUSTOMER
I have been with Tiesera's since the mid 80's and bought my cars there so also have all my service there. I feel it has lost the friendliness and family feeling and that I was just another number and if I didn't spend a lot of money remaking my car with 33000 miles on it that they didn't need me.
1/18/2023
Atsuyuki F. VERIFIED CUSTOMER
Very satisfied
1/13/2023
Leon M. VERIFIED CUSTOMER
Always happy with the service at our local dealership.
1/12/2023
Mallorie W. VERIFIED CUSTOMER
JJ is great and responsive!
1/12/2023
Felix A. VERIFIED CUSTOMER
Timely service much appreciated. Phone system is marginal at best.
1/12/2023
Prorooter (. VERIFIED CUSTOMER
The service department is way to hard to get ahold of and instead of letting us know they didn’t have a tire for the truck we took in the let us leave with it flat and still never fixed the radio issues
1/12/2023
Sharon M. VERIFIED CUSTOMER
Jose was great, thank you for all that you did????