Service was handled efficiently and transportation to my house was provided since service took to the next day.
I don’t recall ever getting a survey from Acura. If they call from out of state I would not answer an unknown caller.
12/29/2022
Wei L. VERIFIED CUSTOMER
Excelant service
12/28/2022
Terry P. VERIFIED CUSTOMER
As always, Miguel handled me with the courtesy and knowledge of my vehicle. I look forward to having him help me with my car at Weir Canyon Acura for many years to come. He is the main reason why I have my car serviced at Weir Canyon Acura.
12/28/2022
Javed H. VERIFIED CUSTOMER
Nice job
12/28/2022
John N. VERIFIED CUSTOMER
I was told I would wait between 60 to 90 mins. I was there for 120 mins. I really don’t think I should be waiting for 2 hours for a scheduled appointment for an A1 service. I was never told it would take longer even after the 90 mins mark. Towards the end I noticed my car was sitting out there. Had to be sitting out there for atleast for 10 mins before I was even called in to make my payment. I used to go to Weir Canyon for excellent customer service. I live right next to Tustin but always decided to go to Weir for the customer service. It is apparent that is not the case anymore and I will need to reconsider where I take my car going forward. Also side note, don’t recommend service for other issues if you already know your customer may be upset at your wait time for a simple A1 service.
12/28/2022
Gerald T. VERIFIED CUSTOMER
Miguel was excellent. From his call last week reminding me of past due service, to getting us in the next work day and providing great communications during the process, I have no negative issues at all. And…Miguel is a great guy to work with.
12/27/2022
Kiki C. VERIFIED CUSTOMER
You were fine. I don't like how this s
Dealership never has loaner cars. I was told I have to make an appointment 2 weeks in advance to get one.
12/27/2022
David R. VERIFIED CUSTOMER
Service team is amazing, and because of that, i continue to purchase vehicles at your dealership. And Josh was outstanding in Sales!
12/27/2022
Gary R. VERIFIED CUSTOMER
Once again, you provided me with excellent customer care . I couldn’t be happier. Thanks, Miguel.
12/27/2022
Ashling A. VERIFIED CUSTOMER
Moises was great. Expected completion time was 2pm but car was not done until 4:30pm but I appreciated everyone who decided to work the day after Christmas for those of us who only had this one day to get errands done.
12/27/2022
Makiko N. VERIFIED CUSTOMER
Someone opened my center console during the service. Items were shifted, things were hanging out and my phone charger was sitting on the passenger seat. I’ve Spoken with Moises, Corey and the GM on the issue. Really disappointed this happened.
12/26/2022
Charlene C. VERIFIED CUSTOMER
We appreciate Miguel gave us house his honest advice on the vehicle. That's why we kept on coming back to do service here. Because we can trust him! Thank you, Miguel!
12/24/2022
Sharon P. VERIFIED CUSTOMER
Excellent Job!!
Thank you
12/24/2022
Jeffrey D. VERIFIED CUSTOMER
I was very pleased and satisfied with moises service advisor, took care of my mdx very good
12/23/2022
Mohammad R. VERIFIED CUSTOMER
No reason at all. You deserve the highest of scores for an excellent service.
12/23/2022
Kristen M. VERIFIED CUSTOMER
Be upfront with customers! From the beginning when I called to schedule I was told it would be an hour - 1.5. I was also told they would have the refill for my tire repair kit. I did ask if it would be faster if I went in for the first appointment if the day. When I arrived I was told it would be an hour. 2 hours later my car was finally done. Not once did the come in to say they were running behind. Also they did not in fact have the refill for my tire repair kit. I was also told they can not ship it to me so I have to go back out there to pick it up. I don’t have all day to sit around! So irritating. I should have at least been told an accurate time. I could have gotten dropped off and gone back later and worked all instead of sit in your waiting room for 2 hours.