Our experience with Hermanshu was excellent and confirmed that I made the right decision purchasing another Hyundai. The service and support I received for my 1st Hyundai I purchased 16 years ago is still consistently string today. I feel confident that when the time comes for service, I'll be able to rest assured and trust Norm Reeves Hyundai to take care of it. Plus I have to come back to see pictures of Hemanshu's new bundle of joy on the way.
5/21/2021
Norma H. VERIFIED CUSTOMER
He was a total professional and very courteous .
5/21/2021
Maria S. VERIFIED CUSTOMER
Cheyenne was very helpful and outstanding job going over the records for the car and show the thing that needed to be checked. Two thumbs up
5/21/2021
Ashley G. VERIFIED CUSTOMER
Great customer service! Definitely appreciate you Mariela! Thank you :)
Hemanshu Bagga did a great job in taking care of my problem. I truly appreciate his effort and thank him for his service. I love my Sonata and look forward to continued use into the future. Thank you for your help in my issue. Gary H
5/20/2021
Frederico A. VERIFIED CUSTOMER
Heman is the best!! Totally gave me excellent service!! Really wanted to tell how I was impressed with his service!
5/20/2021
Ronald M. VERIFIED CUSTOMER
I was very pleased with the attention from Hans Rico. Unfortunately, the problem was not resolved. In fact, the problem which has been checked four times previously happened again today resting in my having to bring the car in again next Tuesday.
5/20/2021
Mary M. VERIFIED CUSTOMER
He went out of his way to make everything right
5/19/2021
Jeongmin S. VERIFIED CUSTOMER
GARRY IS THE BEST
5/19/2021
Duffia G. VERIFIED CUSTOMER
Sure, I'll answer the survey... Gary was really nice.
5/19/2021
Cody S. VERIFIED CUSTOMER
Excellent
5/19/2021
Lisa M. VERIFIED CUSTOMER
Gary provided excellent service
5/19/2021
Jessica P. VERIFIED CUSTOMER
Hans was wonderful and very thorough. I appreciate how professional he was.
5/19/2021
Agni S. VERIFIED CUSTOMER
I normally am very satisfied with the service however today I had a different consultant. When I dropped off the vehicle they advised that they would call me within 2 to 2.5 hours with the diagnosis, after 3 hours went by I called & left a message for the consultant & tried calling the service department 4 times but no one answered. After 4 hours I decided to go back to the service Department to find out status on my car, it was until the consultant saw that I was upset is when he decided to check on my car. A courtesy call after 2 hours would have suffice. Getting through to the service department is nearly impossible and leaving voicemails for the consultants doesn’t do anything. Further the noise That the car keeps making did not get fixed and my service request notification is still turning on after I start my vehicle.
5/19/2021
Davina D. VERIFIED CUSTOMER
Aside from the 2 hour wait everytime when I could take it elsewhere pay less and have it faster. I have end stage cancer and arthritis everywhere, sitting or standing too long really hurts.