Kyle was very professional and a good communicator. High marks for Kyle. Your online booking system was frustrating because I couldn’t schedule this type of service through your website. Also, the battery was incredibly overpriced. Spending over $400 for a starter battery is not acceptable.
7/2/2022
Amanda R. VERIFIED CUSTOMER
Enrique was helpful!
7/1/2022
Jessica . VERIFIED CUSTOMER
Everyone was very nice and service was quick. The main issue is that the tire they said was completely fine but today, it dropped from 35 to 24 psi and they couldn’t figure it out. So not sure what to do in regard to that.
6/30/2022
Thomas W. VERIFIED CUSTOMER
Paul is an excellent customer service rep. He took time to explain everything thoroughly. He was also very professional and friendly.
6/30/2022
Markus F. VERIFIED CUSTOMER
Enrique was great . Helpful and made the experience fast and easy for my service to my new car. Thank you
6/30/2022
Norma M. VERIFIED CUSTOMER
I was very satisfied because i was treated very nice the guy was very polite it was awesome ????????
6/30/2022
Brian W. VERIFIED CUSTOMER
Paul's professional and friendly demeanor put me at ease every time I visit Norm Reeves. He keeps me up to date about status of the repair and does what he can to limit my vehicles downtime. Greatly appreciate you Paul!
6/29/2022
Danesha W. VERIFIED CUSTOMER
I was so amazed the great service that they provided friendly atmosphere coffee I have chosen Cerritos other Square Hyundai Genesis my home and with highly recommend friends and Associates they explain everything to me in detail where I can understand it clearly when I decided to purchase another vehicle you can bet that's why I'm going to be again thank you for such great service
6/29/2022
Alisa D. VERIFIED CUSTOMER
The roof of my car that is 1 week old is full of spots. I took it back to you for detail wash and remove plastic and now it's full of spots.
6/29/2022
Connie C. VERIFIED CUSTOMER
Great customer service!
6/29/2022
So K. VERIFIED CUSTOMER
I was impressed today for great job to help me to get the recall matter done.
It was much faster than I expected and Paul knew what he us doubg very well. Thank you all.
6/29/2022
Gladis L. VERIFIED CUSTOMER
Excellent
6/29/2022
Lailany M. VERIFIED CUSTOMER
I had a great experience. Mariela was very helpful , I was in and out of there with no problems! Thank you Mariela!
6/29/2022
Donna S. VERIFIED CUSTOMER
Paul was so pleasant and helpful.
6/29/2022
Corina K. VERIFIED CUSTOMER
Service was awesome ????.my rep was patient and answered all my questions ve
6/29/2022
Beatriz T. VERIFIED CUSTOMER
Paul is so efficient and kudos for him.
6/28/2022
Mary R. VERIFIED CUSTOMER
Mariela is a great asset to your company. She’s handled two of my service appointments- she goes above and beyond. She’s very personable and empathetic. Mariela is very hospitable and made sure my baby was comfortable while we waited. I will look for her when I have to take my SUV in for service.
6/28/2022
Brenda S. VERIFIED CUSTOMER
Only one issue…I’d been told there would be no labor charges since the hoses I was authorizing and paying for were going to be reinstalled wether I bought new ones or not and the engine replacement was under warranty I was very unhappy to find out on pickup that I was charged $159 for labor. It was supposed to be NO LABOR. I was specifically told NO LABOR FEES. That in itself makes we question whether or not I’ll return to Cerritos Hyundai for future needs.
The gal that helped me was great…aside from the misleading information I’d been given.