The advisor and staff was amazing, great people. However the time it took for my vehicle to be serviced was not done in a timely manner. It took 3 hours for my vehicle to be serviced with an appointment. 245pm appointment, drove off your dealer about 6pm. I understand there are many cars to be serviced, so I understand an hour , an hour and a half and maybe even 2 hours. But not 3 hours. What was more frustrating was seeing my vehicle sit for 2 and a half hours than finally getting taken in for service that only took 30 min. That was what was most frustrating. Again the staff was great, but there are Definitely opportunities the dealer needs to look at as far as time management and efficiency.
9/11/2021
James M. VERIFIED CUSTOMER
Had called earlier in the week and set up an appointment for Friday at 7:15 to get 2nd key for my Tacoma that was only delivered with one key due to a “shortage”.
Was told it should only take about an hour… After waiting almost 2 hours, I got up and walked toward the shop bays and witnessed my Truck just being pulled into a bay. I saw a technician with paperwork and asked him if they were just starting on my vehicle… he said, yes. When I asked him why so late, he gave me a snarky answer and said they had to finish another vehicle? I found my service advisor and asked him what was going on? He told me my vehicle should be ready in 5-10 minutes. I said, no… they just pulled it in. He was surprised and checked. He didn’t really have a good explanation, but once they started, it was done in 15 minutes. Then, I waited almost 20 more to get my truck once the paperwork was completed???
No… my first service experience was NOT pleasant!
Nice waiting area though ?????????
9/11/2021
Raymond S. VERIFIED CUSTOMER
Your staff was on a busy Saturday but I was out in 2 hours as promised.
9/10/2021
Charles C. VERIFIED CUSTOMER
Always a pleasure doing business with Claremont Toyota. Kevin was professional and very welcoming and kind. An asset to your team ! Thank you Kevin for honoring my coupon and fast efficient service.
9/10/2021
Dominic V. VERIFIED CUSTOMER
This experience was much longer than I was promised. I would’ve reconsider it if I knew it was going to take 7 hours instead of the 2 like originally promised. Overbooking appointment and over promising seems to be the issue. This isn’t the first time I’ve experienced this issue here.
9/10/2021
Samira D. VERIFIED CUSTOMER
Thanks for all
9/10/2021
Juan M. VERIFIED CUSTOMER
Very friendly and attentive service. Yell rock
9/10/2021
Matthew C. VERIFIED CUSTOMER
Great service!
9/10/2021
Rosie D. VERIFIED CUSTOMER
Kevin and the whole staff were wonderful! This was my first time here (I usually take my car to Toyota in West Covina) and the service is far superior than my previous dealership. I am so impressed with the outstanding customer service and Kevin was so trustworthy. He did not try to sell me anything I didn’t need and I really appreciate that. I purposely withheld information to see if they were going to recommend a service that I just maintained but he didn’t fall for it! :) I know that is a sneaky thing to do but I have major trust issues with mechanics due to previous experiences. Thank you Kevin and staff for being transparent and honest. You have a customer for life!
9/10/2021
Jessica A. VERIFIED CUSTOMER
Great customer service! Very professional :)
9/10/2021
Luke R. VERIFIED CUSTOMER
Hugo Ruiz gave me the best service I’ve ever received from any location!
9/9/2021
Katherine S. VERIFIED CUSTOMER
I was promised 1.5-2 hours and it took over 3! I understand things get backed up, but a communication would have been nice. I also don’t think the inspection was thorough.
9/9/2021
Mina D. VERIFIED CUSTOMER
Jeremy was great! However the service was so slow! I had a 7:00 a.m. appointment for a simple oil change and it took 2 1/2 hours! My car was driven to the lot across the street and remained there until 8:30 when it was driven to a stall and the mechanic began to work on it.
I will probably go to John Elway next time!
Once again, Jeremy was very kind and accommodating, but service took way too long! Thanks, Mona Doyle
9/9/2021
Fang T. VERIFIED CUSTOMER
Totally satisfied with Phillip Tarin who is a gentleman & a true Profesional.
9/9/2021
Eileen C. VERIFIED CUSTOMER
Well the service was okay, it was busy when I went to pick up my car in the late afternoon about 5:00 pm , waited in line for a few to pay the cashier, n then another wait a bit to get my car,
9/9/2021
Martha H. VERIFIED CUSTOMER
It would be helpful for management to explain to your service advisors how the toyota warranty works
9/9/2021
Teresa M. VERIFIED CUSTOMER
Very nice staff. Personal status update several persons. Awesome. I love this place. Free refreshments. Clean seating area. Outside seating was also very clean.
9/9/2021
Linda R. VERIFIED CUSTOMER
Very satisfied i was also satisfied last time the time before just these last 2 times im very happy