Maintenance schedule called for an oil change but you decided not to do it because you recommend every 10,000 miles. Additionally, the 5,000 mile maintenance schedule includes the following, which were not listed as being done:
1) Inspect ball joints and dust covers
2) Torque propeller shaft bolt
3) Torque nuts and bolts on chassis and body
4) Inspect steering linkage and boots
I would like the maintenance completed as per the manufacturer's specifications. Now I have to make another appointment and lose another afternoon.
9/20/2021
Michael M. VERIFIED CUSTOMER
You guys had the vehicle for over a month and could not figure out the problem. You guys took the vehicle across the street to jeep. Instead of fixing the car making the customer happy ,you guys were more focus on the warranty claim on which dealer was going to take responsibility for the claim. The total time the vehicle in the shop was 5 weeks. Recently picked the vehicle up from jeep, and I have recently taken the vehicle back twice. Again, the “check engine light “ has went on again. Not satisfied at all.
9/20/2021
Jose A. VERIFIED CUSTOMER
Good , quick service
9/20/2021
Michael V. VERIFIED CUSTOMER
Time and how long you are at your location. Told two to three hours took over six. Had to call three times hung up on when on hold. Couldn’t get any answer regarding my vehicle until I made contact with a manager. Then everyone started texting me. When told vehicle was ready after seeing cashier forty minutes later my vehicle arrived.
9/20/2021
Sandra Z. VERIFIED CUSTOMER
I continue to do business with Toyota Claremont because Jeremy Wright has earned my trust. I feel confident when I leave my vehicle knowing I can count on an honest appraisal of what needs to be done. Thank you, Sandra Z
9/19/2021
Maryhelen E. VERIFIED CUSTOMER
I know you are “saving water “ by eliminating the “free “ car wash “ they used to have, but I really miss it.
9/19/2021
Mark W. VERIFIED CUSTOMER
Thanks Jeremy
9/19/2021
Jomo L. VERIFIED CUSTOMER
No problems at all.
9/19/2021
Lina T. VERIFIED CUSTOMER
When veh was done with service I was directed to cashier. Once done with cashier I was told to wait for my veh outside. As I waited, several veh were brought to customers who came after me. I waited for 30 mins and finally asked one of the drivers to check on my veh. He checked on my veh and found that my veh was never processed for release.
9/19/2021
Rafael M. VERIFIED CUSTOMER
lleve mi auto sin ningun rasguño y cuando llegue a mi casa esta maltratado de un rin . no es justo que uno confie y que pase algo malo . y segun se iba a poner contacto conmigo el manager y nunca me habla para arreglar el problema . la verda no recomendare este dealer a nadie que me pregunte
9/19/2021
Richard P. VERIFIED CUSTOMER
Wait times for service were very long.
9/19/2021
Larissa L. VERIFIED CUSTOMER
I am very satisfied with the desk service and waiting room. But, when I booked the appointment on Labor’s day sale, I understood that the car wash was included in the service. I was disappointed when the car came back without it. :( All the rest was great! Thank you
9/19/2021
Eva V. VERIFIED CUSTOMER
Very satisfied
9/19/2021
Jesse T. VERIFIED CUSTOMER
Everything was satisfactory ozzy was very helpful. Thank you ????
9/19/2021
Richard O. VERIFIED CUSTOMER
Christina was very pleasant and helpful. She explained the different services that was needed for our Highlander. We will be coming back for all of our scheduled services.
9/19/2021
Dennis S. VERIFIED CUSTOMER
Scott has always been a great service technician
9/19/2021
Harry P. VERIFIED CUSTOMER
For a change my service didn’t drain my bank account. I used to own a 530 I 2019. Nothing but expensive repairs
9/19/2021
Lisa A. VERIFIED CUSTOMER
Hugo was very knowledgeable, professional and very patient since I had many questions with some operations of my vehicle.I would give him a 10 rating from 1-10 thank you fir providing great service. I will be back.