I was very happy with the service! They even found another software update so I did not have to make another appt in the future. Very satisfied with the service. As far as the updates, my car is still under warranty. Not happy if I had to pay if it was not. I bought a new car to not have problems this early. It is only 1 year old:(. I brag on Subaru but have to think twice about that in the future. Just being honest from a previous Toyota and Honda owner. I hope I can still brag about Subaru in the future.
4/11/2025
Diane J. VERIFIED CUSTOMER
Thank you
4/10/2025
Stefan H. VERIFIED CUSTOMER
All good, thanks.
4/10/2025
Diana M. VERIFIED CUSTOMER
Michael was so polite and attentive. I bragged to my family that it was the best service appt to date
4/10/2025
Benjamin L. VERIFIED CUSTOMER
Great people at Norm Reeves Rockwall
4/10/2025
Tram-Anh P. VERIFIED CUSTOMER
Excellent service with Jesus Herrera
4/10/2025
Oscar A. VERIFIED CUSTOMER
Mike was great. Very helpful.
4/9/2025
Keagan H. VERIFIED CUSTOMER
You folks were incredibly efficient and informed; Chris Pinedo, the one who conducted the multi-point inspection for my vehicle was informative and helpful in developing a course of action for what to do next.
4/8/2025
Dax N. VERIFIED CUSTOMER
I still don’t have my car…but the system is acting like I have it back already. That’s weird.
4/7/2025
Crystal P. VERIFIED CUSTOMER
How nice everyone was! This is my third Subaru and am so happy with it
4/5/2025
Jansi P. VERIFIED CUSTOMER
I am happy with the service done today. I thank Mr.Jesus Herrera for his excellent customer care service.
4/4/2025
Heather M. VERIFIED CUSTOMER
Jesus takes good care of me!
4/4/2025
Perry C. VERIFIED CUSTOMER
Went quick and easy check in. It was great.
4/4/2025
Caryn C. VERIFIED CUSTOMER
Great job thanks
4/3/2025
Shane J. VERIFIED CUSTOMER
The recall didn't fix the system
3/31/2025
Luis C. VERIFIED CUSTOMER
Will be coming back soon
3/29/2025
Lisa O. VERIFIED CUSTOMER
I have visited the Subaru in Rockwall four different times all four issues with my car battery. Each time they acted like it wasn’t a big deal and replaced the car battery and now that my vehicle is out of warranty, they want to put in the effort to figure out what the real problem is because my car has killed three different batteries at this point within a year and a half. Either this dealership has dropped the ball on handling the maintenance of my car correctly, or they have willfully chosen to put me in a position where I’m going to have to pay for repairs instead of them being covered by a warranty.