I had a great experience from the time I pulled up until the time I drove away. I came in for my 12 month inspection, oil change and tire rotation. got a free car wash and was in and out in less than 30 minutes. My advisor, Patrick, was very helpful He offered me drinks and snacks and kept me updated throughout the process. Fantastic overall experience.
William
4/27/2025
Sueann D. VERIFIED CUSTOMER
Knowledgeable and helpful staff
4/27/2025
Rachel S. VERIFIED CUSTOMER
I came in a couple weeks ago for an oil change and was told I needed tires, which I had expected, and a couple other minor issues. Jesus was my service tech and took the time to explain the type of tires that were being recommended and even compared them to what Costco offers. I had planned on going to Costco, but ended up scheduling for my new tires with NRS, because of how Jesus explained everything to me and I felt absolutely no pressure with him. He was very attentive to my needs and top notch in his customer service skills. I can’t say enough nice things about him. I also appreciate the loner vehicle and latte machine :)
PS I will be scheduling for the other recommended services in the near future.
4/26/2025
Alyssa M. VERIFIED CUSTOMER
Jesus was super helpful
4/25/2025
Francisco P. VERIFIED CUSTOMER
N/A
4/25/2025
A Dale. VERIFIED CUSTOMER
The wait is not long and everyone is friendly.
4/24/2025
Helen G. VERIFIED CUSTOMER
Always the best! Thank you!
4/24/2025
Pamela I. VERIFIED CUSTOMER
Thank you for accepting the Costco repair coupon. Yourdealership used to be in the list but was not this time. Please get back on the official Costco repair program list. Thanks
4/23/2025
Henrietta B. VERIFIED CUSTOMER
I’m extremely satisfied because Jesus took extremely good care of me and the mechanics took extremely good care of my SUV.
4/22/2025
Jennifer C. VERIFIED CUSTOMER
Jesus is absolutely amazing! His customer service skills are top notch. He is the reason we will continue to us Norm Reeves Subaru for services.
4/20/2025
Sean H. VERIFIED CUSTOMER
All good! Michael and Chris always helpful.
4/19/2025
Linda M. VERIFIED CUSTOMER
2 calls to the service representative and none returned. Then 2 calls to the service manager and none returned. The service was provided after going around them. I had the same issue with a service adviser last time. If there was another Subaru dealer nearby I would go there. I’m sure I won’t be getting a call about this review either. How thus dealer gets a 4.6 star review rating is beyond me!
4/19/2025
Anthony C. VERIFIED CUSTOMER
Great help
4/19/2025
Rashmin C. VERIFIED CUSTOMER
Thanks
4/18/2025
Emmanuel A. VERIFIED CUSTOMER
Mike is courteous and very professional. He is an asset to Norm Reeves Subaru.
4/18/2025
David L. VERIFIED CUSTOMER
It was great!
4/17/2025
Susan I. VERIFIED CUSTOMER
Great job
4/17/2025
Kevin S. VERIFIED CUSTOMER
The service department has been a wonderful place to be with & their staffs were very polite & helpful. I would always take my car to them knowing that they will do their best to take care of my car.
4/16/2025
Candace P. VERIFIED CUSTOMER
My service was great. I had an appointment. I was in and out in good time. Everything was explained to me.