Great job resolving my issue, thanks to Jonathan, Randy, and CK.
2/1/2023
James B. VERIFIED CUSTOMER
Sydney was great!
2/1/2023
Sandra G. VERIFIED CUSTOMER
The service was exceptional. Carlos noticed a problem and quickly acted to take care of the situation. Including making sure I had transportation by providing a loaner vehicle which allowed me to continue with my plans that were important to me. All this with a consistent smile and an awesome disposition.
2/1/2023
Joyce B. VERIFIED CUSTOMER
Staff professional, knowledgeable and courteous!
2/1/2023
Kaitlyn H. VERIFIED CUSTOMER
Sydney & Carlos both helped me out today. Sydney made sure I was up to date on everything going on with my car. Sydney also made sure I got into a rental due to the maintenance team messing up the engine tray. Carlos made sure my car got in & seen immediately when I brought it back. I appreciate these two & their attentiveness. I have had both good & bad experiences with getting maintenance done here, & these two went above & beyond to help me today.
1/31/2023
Kimberly M. VERIFIED CUSTOMER
Carlos and the team were amazing with their customer service. Thank you!
1/29/2023
Nick S. VERIFIED CUSTOMER
Jon provided a great service and was very helpful, friendly and informative. A much better experience than the braedenton dealership.
1/29/2023
Gina A. VERIFIED CUSTOMER
Jonathan showed compassion for how much my CC meant to me. He listened and made the process, though stressful, a lot easier. Jonathan is truly an asset to your company. Thank you so much, Jonathan!
1/29/2023
Paul S. VERIFIED CUSTOMER
Lack of communication throughout entire process
1/29/2023
Chastity B. VERIFIED CUSTOMER
JZ is the best service tech I have ever dealt with. You had better not let him go anywhere!!!
1/28/2023
Lekesia P. VERIFIED CUSTOMER
Carlos is an awesome Team member, from day one he has given both but Greatness and Honesty something you don’t always come by when looking for customer service support. Whenever I enter the building I look for Carlos Melendez, because I know I will not be mistaken. 10s across the board!!
1/28/2023
Katherine M. VERIFIED CUSTOMER
Completely satisfied with everyone involved with the service of our vehicle.
1/28/2023
Carlos C. VERIFIED CUSTOMER
The work was completed in a timely manner and she put the car through the car wash I really appreciated that
1/28/2023
Amado V. VERIFIED CUSTOMER
Very satified with the professional atention of Carlos and his services.
1/28/2023
Beverly G. VERIFIED CUSTOMER
Carlos is great to work with and takes care of the car owner.
1/28/2023
Larry D. VERIFIED CUSTOMER
Had an 0830 appointment and arrived 0820. Service rep started to work about 0855 with me. Car was in for oil change but they didn’t have filter. Finally did not accept my VW coupon that was current for me and my car. However did let me use wildcard portion towards service
1/27/2023
Shandrea P. VERIFIED CUSTOMER
Very pleased with service
1/27/2023
Kiah V. VERIFIED CUSTOMER
Carlos was absolutely amazing. Y’all have a great great employee working for y’all .
1/27/2023
Joshua R. VERIFIED CUSTOMER
Carlos is the best forever service my car at vw Brandon
1/27/2023
Deborah T. VERIFIED CUSTOMER
Carlos Melendez has consistently treated me well since I first came to this dealership in 2018. He has always been professional & respectful. He is a good communicator and does his best to meet the needs of his clients. For me he is Brandon Volkswagen! Today’s experience was nothing short of my expectations. He gave me a short tour of the renovations to the building with pride. He is a real professional and a good example for other employees.