Volkswagen Brandon Auto Repair Service

1. Egregious pricing for service & repair items. $965 to fix a broken arm rest on my center counsel? C’mon, man!!! Almost $500 for coolant flush? Nope! Called Bergman’s European Auto Works down the street and their cost for the same service is $160. 2. When my car was brought back to me, my windshield wiper was broken and I noticed a dent on my driver side front fender. To be fair, Carlos replaced both wipers, which I greatly appreciated and the service manager, upon review of the intake video, will fix the dent. Hopefully that happens as I am 1000% certain that dent was not there when I brought the vehicle in for service. If I may, I’d like to provide some honest feedback. I don’t know for sure, but I believe that your service advisors are compensated either wholly or partly on commission. If this is the case then this is a flawed system and a conflict of interest. Think about it. You have hard working service advisors that are good at what they do. Just let them do their job and pay them a reasonable salary and pass the commission savings on to the client in the form of more competitive pricing for parts & service. People are forced these days to become more and more thrifty and cost-conscious. You must adapt to stay ahead of the curve.

You have a great and caring team of people working there. Happy to do business with you

Lauren rocked she is awesome and very friendly. I am glade she is part of the Vw service center

Seth was great, process easy and transparent, repairs done quickly and rides provided both ways and Emma, my driver, was wonderful!

Prompt service with a friendly demeanor, very courteous.

Excellent communication

It took a week to get a tire and on receiving my vehicle I discovered a ding in the rear drivers door that was not there when I dropped of my vehicle and on 1st inspection at the facilities was not identified on their video. This is the third time that my vehicle has gone in for service or requiring attention and on every occasion I have left with something broken or forgotten … sadly disappointed

I am very pleased with the service

He was so helpful and explained everything well.

Good service, very helpful

Lauren was awesome to work with. Manager at the dealership replaced my battery on my newly purchased used car without any question. Thank you

Amazing work!

We value the follow through that Carlos provides and he’s always as up front and honest with us so that we can make the best decisions at the time of service. He provides great customer service and he’s a great asset to your Service Department. Thank you for asking

Very professional. Kept me informed and updated throughout the repair process. Explained what repairs would be best to get and which ones I could wait on. Felt very relaxed on a stressful day.

Excellent service and great communication from Seth.

Thank you Rolando!

Rolando was fabulous! He did everything right and made sure I was taken care of.

My service advisor is very professional and knowledgeable

Excellent service, much appreciated.

Outstanding service.