Stefano was very impersonal at the beginning of my appointment but had better manners at the end. He’s not great at providing a lot of details - about what the service would entail, what the costs are etc.
I had a warning light after my service stating there’s too much oil. Now I wonder if they removed too much when they corrected it. I don’t have a lot of confidence the service was performed correctly. They also left a tool in my car. They were supposed to follow up the next day to arrange time to come get the part from me. I still haven’t heard from them.
2/25/2024
Geraldine A. VERIFIED CUSTOMER
Tony our service advisor is excellent
2/25/2024
Jennie M. VERIFIED CUSTOMER
Yes good services but the prices for
An oil change is outrageous. Overall Audi services are super expensive.
2/24/2024
Roberta G. VERIFIED CUSTOMER
I was very hesitant when I found out Gary left, Stefano was amazing!
2/23/2024
Agustin A. VERIFIED CUSTOMER
Excellent service by Stefano!
Efficient and responsive
I would recommend him without reservations
2/23/2024
Bob G. VERIFIED CUSTOMER
Thanks
2/23/2024
Roberta S. VERIFIED CUSTOMER
Tony is always very nice an trustworthy. I trust all of his recommendations
2/23/2024
Joseph M. VERIFIED CUSTOMER
Amazing service every time. Highly recommend Audi Lakeland service department. Tony is great, attentive, and has all the answers you need. He will always take care of you.
2/22/2024
Gregory L. VERIFIED CUSTOMER
Tony it was a compete **** show and I’ll never bring a car there to get serviced. I was so pissed I was ready to walk out on the Maserati deal. They totally **** me on the battery change. I had actually chilled and this just fired me up again. I definitely be getting the Maserati oil changes at the St Pete dealer. You guys stole 5 hours of my time waiting on the tech to change a battery. I was there at 7:50 for my 8 appt and left after 1. My time is more valuable than the BS labor charge I paid. Who is going to reimburse my time. You and Vito were great with the sale.
2/21/2024
Kyle D. VERIFIED CUSTOMER
Stefano did an excellent job! Communicated well and made sure I understood everything!
2/20/2024
Alexander M. VERIFIED CUSTOMER
Stefano was extremely professional. And even made my kids laugh. I really enjoyed my experience during my last service for my Q5. Stefano’s kindness and respect are one of the reasons we keep coming back to Audi.
2/19/2024
Monica G. VERIFIED CUSTOMER
Tony was very helpful and knowledgeable.
2/18/2024
Krishyra W. VERIFIED CUSTOMER
As apart of my visit today, I had a key programmed as I did not receive my second key when I purchased the vehicle in November. After the visit was completed, the service advisor suggested that I use my warranty information to cover the cost of the key. I should not have been asked to cover the cost of a part that should’ve been with my original purchase.
2/18/2024
Simon C. VERIFIED CUSTOMER
Service was FANTASTIC
2/17/2024
Linda L. VERIFIED CUSTOMER
Proffesional and a pleasure to work with
2/16/2024
Karen C. VERIFIED CUSTOMER
He was very friendly, knowledgeable and helpful.
2/16/2024
Steven W. VERIFIED CUSTOMER
Great service! Thanks Stefano!
2/15/2024
Barbara D. VERIFIED CUSTOMER
Stefano was very warm, welcoming, and friendly. Explained everything in detail, and made the experience a positive one.
2/13/2024
Sean D. VERIFIED CUSTOMER
Tony was great, but $900 for a replacement key fob is excessive.