After all that was done & tested you'd think my thermometer would read correctly. When I started it up it read 195 F. Was running late to work or I would have turned around. When I started it up after work was at 95F, then went to 195F and stayed there. What's up with that? Please advise,
if it is something I can do or when I feel like taking another hour drive up sometime you can do along with my free wash (I know, they were trying to save me time, appreciated it)
11/11/2020
Wanda S. VERIFIED CUSTOMER
Great service! Thank you!
11/6/2020
Cameron D. VERIFIED CUSTOMER
Igor is fantastic and always goes above and beyond to make sure that his customers receive top level service. He is polite, friendly and very professional. I ask for him every time my car needs service.
11/6/2020
Terry G. VERIFIED CUSTOMER
Pleasant visit, wish Ashley would have been there so we could have discussed the eye candy lol
11/5/2020
Russell S. VERIFIED CUSTOMER
She was very professional and really nice.
11/5/2020
Kimberly H. VERIFIED CUSTOMER
Igor and Danielle gave outstanding customer service. Felt like a person and not a number. A++++++ service.
11/4/2020
Kamla A. VERIFIED CUSTOMER
Ashley was amazing and made my experience so wonderful! Thank You Ashley!
10/30/2020
Ronald W. VERIFIED CUSTOMER
Just an oil change.
10/30/2020
Fadia L. VERIFIED CUSTOMER
Thanks
10/30/2020
Patrick D. VERIFIED CUSTOMER
Appreciate the headlight alignment. Works great. Ashley very helpful!
10/27/2020
Diane C. VERIFIED CUSTOMER
Efficient and friendly service experience.
10/26/2020
Amy L. VERIFIED CUSTOMER
Always exceptional customer service!
10/24/2020
Christian T. VERIFIED CUSTOMER
Fast in and out and great communication!!Thank you!
10/24/2020
Reynaodo T. VERIFIED CUSTOMER
First I will say that Ashley was good and polite. My problem is with your mechanic. I brought it in for a check engine light and was told there’s nothing wrong with it and I need to change my fuel filter in my air filter which were not done that long ago. Even so I declined the work paid the diagnostic fee and I go to change the fuel filter myself and your mechanic tightened the screws down so hard That I literally broke a bit off inside one of them. Then I tried using another one and it twisted it because it was on so tight. Those screws are only supposed to be talked to like 7 or 8 newton meters because the lid is made of aluminum and it needs to be put on properly to ensure a correct fit and your mechanic wrenched them down so hard that I’m worried about when I take it off and put it back on if it’s going to seal properly. I am completely unsatisfied.
10/24/2020
John M. VERIFIED CUSTOMER
A war was great guy 30 super job
10/24/2020
Eva K. VERIFIED CUSTOMER
I had the repair done under warranty. The loaner car allowed me to make only two round trips with you paying for the gas. I paid for the diesel fuel.
10/24/2020
William E. VERIFIED CUSTOMER
This was my second service experience, and everyone was courteous and professional.
10/23/2020
**** C. VERIFIED CUSTOMER
Great job guys
10/23/2020
Heather S. VERIFIED CUSTOMER
The service is always quick and the staff is always knowledgeable. Everything is always explained to me so I can understand. Igor always makes sure I understand what is being done to my car and goes above and beyond to fix minor things like my Bluetooth (in a past appointment). Love going to Charlotte Volkswagen!
10/22/2020
Anita G. VERIFIED CUSTOMER
You said one guestion! I wasn’t happy and I know nothing will be done. I’m not interested in discussing it.