I had a very good experience with Eduardo Milllan’s customer service he was great I was very impressed with the professionalism and knowledge I I highly recommend him to anyone looking for quality and excellent service I will definitely be returning for future maintenance service for my car with him
10/18/2024
Bryant B. VERIFIED CUSTOMER
Excellent customer service
10/18/2024
Eduardo P. VERIFIED CUSTOMER
Satisfied with the service.. thank you
10/18/2024
Raul V. VERIFIED CUSTOMER
Thanks for great service
10/18/2024
Bryan T. VERIFIED CUSTOMER
Crystal is a very good representative for Norm Reeves Ford. She was very attentive and polite and all the work I needed completed promtly..
10/17/2024
Blanca M. VERIFIED CUSTOMER
I took my car in for 2 issues, I was told I have to Paid $205 for each issue. The first issue was to replace four sensors on my tires, each sensor is approximately $30 and yet Ford wanted to charge me $973 for the first issue. I told the rep to put my car to the side and do not proceed. I then texted the rep and told him my husband and I would come in to pick up my car. The rep told me I would have to also pay $205 for the second issue, even though I told him to NOT proceeded. The rep told me I signed the contract and I had to pay.
The conversation with the rep and I was via text. My husband and I were very upset and told the rep we were coming in to get my car And we would like to speak to the manager. The rep texted us shortly after and said that we would not have to pay for the second issue.
My husband and I are both seniors and on a fixed income; this type of money gouging from Norm Reeves is very disappointing, and makes us not trust Norm Reeves ethics.
10/17/2024
Hashim M. VERIFIED CUSTOMER
Very professional and extremely courteous person. This is the second time he has helped me and I returned home vey satisfied with the service provided to me
10/17/2024
Manuel V. VERIFIED CUSTOMER
Tony Ybarra gave us excellent customer service . Your service team at Norm Reeves gives the customers ultimate professional customer service but yet makes us clients feel special.
Thank you Tony Ybarra & service team ??
10/17/2024
Erica T. VERIFIED CUSTOMER
Thank you for the wash on our company van!! I appreciate that extra service.
10/17/2024
Jerald K. VERIFIED CUSTOMER
She was very helpful
10/17/2024
Judy M. VERIFIED CUSTOMER
Rudolph was friendly, helpful, clear about what service would be performed, and he explained why extra service was recommended for my vehicle. I was actually expecting to be told I needed a new battery. Rudolph asked that my battery be double checked. And indeed I didn’t need a new battery. I appreciate that I was not sold an unneeded item.
10/17/2024
Louie P. VERIFIED CUSTOMER
Every thing went well Crystal took good care of me and my Bronco thank you Crystal?????????????????
10/16/2024
Carmax (. VERIFIED CUSTOMER
Tony is great!
10/16/2024
Billy B. VERIFIED CUSTOMER
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10/16/2024
John R. VERIFIED CUSTOMER
Great job.Thanks
10/16/2024
Ermar V. VERIFIED CUSTOMER
Rudolph Wilson is awesome. You need more workers like him. He needs to be promoted.
10/15/2024
Ricardo S. VERIFIED CUSTOMER
Thank you
10/15/2024
Nicole M. VERIFIED CUSTOMER
Ford Thank You for all that You have Done
10/15/2024
Victor C. VERIFIED CUSTOMER
Thank you Rafael for your help on our recent visit. The customer service you provided to us was absolutely awesome! Thank you for your guidance and care. We feel confident of the analysis and service provided. Always a pleasure to have Rafael take care of our vehicles! Kudos to him and his team! Norm Reeves is the best! Thank you!
10/15/2024
Elias G. VERIFIED CUSTOMER
Francisco, did and outstanding job on keeping me informed. Thank you