I was attempted to be charged for my oil change when I told Mercedes I wanted to use my Ford Pass Points. She took down my Member ID but the clerk wanted to charge me. I also received a text message to reply if I had any questions. After my vehicle was serviced I noticed there was no information on the correction of the tailgate recall being fixed. I responded to this message asking if she could confirm the correction was made and I received no response. Upon my scheduling my appointment I stated I needed the recall fixed and oil changed. On my arrival Mercedes said “oil change and tire rotation, correct?” I stated just oil change and recall correction. At this moment I am unsure if the tailgate has been addressed or not. Also have failure with windshield wipers but was told parts are not in and no time line given nor added to a wait list. My wipers are experiencing issues and operation is unreliable and unsafe to drive in rain. Ford and Bob Thomas continues to disappoint me since my buying experience and continuing through a few years of service. I understand I am a small fish but after several failed attempts to allow Bob Thomas to earn my business I will take my business elsewhere.
1/7/2023
James T. VERIFIED CUSTOMER
Allways treated great and wit reapect. Dont take my car anywhere else.
1/7/2023
Anna S. VERIFIED CUSTOMER
Great service done by Curtis and team. Thanks
1/6/2023
Larry E. VERIFIED CUSTOMER
Welcome
1/4/2023
Jamie B. VERIFIED CUSTOMER
Curtis was awesome! That man deserves a raise and is a great asset to your organization! He and your team found tires for my better half’s truck that no one could get in the area without a two to three week wait. Also a thanks to the technician that made her also now understand why I hear noises when driving. Probably even warranty yet! Sincerely Kitrick
1/4/2023
John B. VERIFIED CUSTOMER
The job you did on my vehicle was exactly what i wanted. Well done.
12/31/2022
Julie H. VERIFIED CUSTOMER
Mercedes took the time to explain what they found. Much appreciated!
12/30/2022
Alan B. VERIFIED CUSTOMER
Mercedes was great. I didn't get my Sync problem solved but it still cost me $70.
12/30/2022
Allen A. VERIFIED CUSTOMER
Very good service!!!
12/29/2022
Larry J. VERIFIED CUSTOMER
The service I received was excellent. Service advisor very friendly very professional. All of my problems were fixed so I am very very happy.
12/29/2022
Horizontal Llc. VERIFIED CUSTOMER
Had car 2 weeks still not fixed... Comment made when car was picked up this is a known ongoing problem w/explorers... A lot of excuses and different reasons from ordering parts to no master techs available... Should I take car to a different dealership??? VERY FRUSTRATING
12/24/2022
Jerome K. VERIFIED CUSTOMER
Merry Christmas????
12/22/2022
Rick D. VERIFIED CUSTOMER
Poor attitude and very poor service.
12/22/2022
David L. VERIFIED CUSTOMER
Curtis was amazing as always!
12/22/2022
Richard A. VERIFIED CUSTOMER
Thanks for the good service
12/21/2022
Dennis M. VERIFIED CUSTOMER
Curtis helped with my questions on the condition of my F150, and checked everything. Thanks
12/20/2022
Andy P. VERIFIED CUSTOMER
Shuttle service is very helpful. Thank you for providing that to customers
12/20/2022
Timothy G. VERIFIED CUSTOMER
Very nice and fast.answered all my questions..
12/18/2022
Valerie S. VERIFIED CUSTOMER
We left our vehicle for a couple days but it was completed on less than 24 hours. We were shocked.
12/18/2022
George B. VERIFIED CUSTOMER
Why does it take 90 minutes from the time I get there to the time I leave for an oil change that I had an appointment for?
When I take my Honda Pilot at Don Ayres it is like the clockwork and I am out of there in less than an hour consistently.