He kept his word. He said inspection would be done by 11:30 and it was done on time. He said would text me when work was done and he did.
12/31/2020
Luis Antonio. VERIFIED CUSTOMER
Muy bueno.
12/31/2020
Jacqueline T. VERIFIED CUSTOMER
Empire Honda provided great service and Jeffrey was very helpful as usual.
12/31/2020
Sinasi R. VERIFIED CUSTOMER
Christian was very attentive and helpful. He provided excellent customer service. I will come back for future maintenance services.
12/31/2020
Candice Camacho. VERIFIED CUSTOMER
Everyone was a pleasure to deal with. Highly recommend!
12/31/2020
Franz G. VERIFIED CUSTOMER
5 1/2 hours to wait getting recalls fixed during a pandemic is too long to wait. Hopefully I didn’t catch Covid while waiting in the waiting room
12/31/2020
Marsha T. VERIFIED CUSTOMER
My experiences with Mr. Herrera have been quite positive. I appreciate his willingness to help and to make my visits to Honda a most pleasant experience.
He’s a real asset to your company.
12/31/2020
Amy V. VERIFIED CUSTOMER
Jeffrey was great. Virtuous, quick and knowledgeable. Great experience.
12/30/2020
Joseph L. VERIFIED CUSTOMER
4 HR WAIT ????
12/30/2020
Micheal O. VERIFIED CUSTOMER
Agent was great and helpful.
But I feel like every time I come in I get upsold maintenance items that I don't necessarily need
12/30/2020
Barbara C. VERIFIED CUSTOMER
Christian was great. The wait not so much. I was there for 2 hours for an oil change. I had made an 11:30 appointment online. I guess that is not used. It didn’t seem to matter that I had an apt.
12/30/2020
Rei L. VERIFIED CUSTOMER
When I dropped off my vehicle there were a bunch of people waiting around so I joined them. No one mentioned anything about dropping off the paper in the back, so I just waited for an hour until I assumed my vehicle was finished being serviced. They told me they hadn’t started on my vehicle because I needed to bring that paper back first. I was frustrated because I had not been instructed to do so, and it was my first time getting my car serviced so there was no way of me knowing that was the protocol. I had to wait an additional hour after that to actually be done. That being said after the initial delay, Jeffrey was very sympathetic and told me he would do his best to get my car in the front of the line, and helped me get my car serviced quickly.
12/30/2020
Ile V. VERIFIED CUSTOMER
Thank you great job
12/30/2020
James K. VERIFIED CUSTOMER
Christian was professional, courteous and incredibly helpful.
12/30/2020
Louis G. VERIFIED CUSTOMER
Manuel was courteous, informative and professional and made every effort to get my service completed in a timely manner.
The same service that I was given by Jeffrey on October 16th, when I last in for service.
12/29/2020
Joanne A. VERIFIED CUSTOMER
Today the service was overwhelmed and follow up was not up to par. My reviews have always been excellent prior to today. Will be back because I did get a service warranty. Jeffrey did make me feel better when I was leaving by assuring me that my future visits would not be a repeat of today’s.
12/29/2020
Elvia B. VERIFIED CUSTOMER
Manny and Jeffrey Alvarado alway leave my mother happy after she gets her car serviced especially Jeffrey.
12/27/2020
Reva B. VERIFIED CUSTOMER
Always a positive experience. Hassan and Manny are very courteous and professional. Highly recommend them and the service.