Simon is always a pleasure to deal with. He is courteous, knowledgeable and available to answer any questions. The other staff that I have dealt with at Capitol are helpful and friendly. A very satisfactory experience
11/20/2020
David K. VERIFIED CUSTOMER
Simon is an exemplary person his service skills are perfect. I honestly return to your dealership because of two people, Mike Lara in sales and Simon in service
11/20/2020
Larry M. VERIFIED CUSTOMER
Fantastic service and was very prompt. We had no wait and were taken care of as soon as we arrived!!!
11/20/2020
Robert G. VERIFIED CUSTOMER
Smooth and quick service, thanks.
11/20/2020
Andrew A. VERIFIED CUSTOMER
Simon was very helpful and I will definitely some back to him for any further service needs.
11/20/2020
Jeana O. VERIFIED CUSTOMER
Engine light went on Oct 19th 2020, my Explorer was taken in for service. I was told my thermostat sensor needed to be replaced. I have called to follow up. Service team has not reached out to me. I've left messages. It's almost been a month and I haven't had any call back.
11/19/2020
Don C. VERIFIED CUSTOMER
Simon Catanach is such an asset to your organization. Always professional and helpful in all aspects of his job.
11/19/2020
Janel L. VERIFIED CUSTOMER
We had a Good Experience. Estevan figured out the problem & to my knowledge it was fixed. Estevan is always so helpful when we have to take our vehicle to get serviced. Very Knowledgeable Employee. You need more employees like him. ????????????
11/19/2020
Mary S. VERIFIED CUSTOMER
Great custoner service. And top of the line service.
11/18/2020
William B. VERIFIED CUSTOMER
The service is always prompt and the people are helpful and friendly.
11/18/2020
Emily K. VERIFIED CUSTOMER
Cristal is a top-notch employee and I enjoy seeing her friendly smile whenever I come to the shop. She is knowledgeable, professional, and very efficient in getting the service complete in a timely fashion. Many times she goes on that extra mile to explain the service to me and I really appreciate that!
11/18/2020
Mike T. VERIFIED CUSTOMER
She very professional and extremely personable and totally helpful.
11/18/2020
Barbara S. VERIFIED CUSTOMER
I no longer own the car that was serviced!! It was not aligned properly!!
11/18/2020
Paul C. VERIFIED CUSTOMER
I thought she did a good job for you guys
11/17/2020
Arturo C. VERIFIED CUSTOMER
Crystal is an awesome service writer treats me like family. I go to this dealership because i trust her.
11/17/2020
Arturo C. VERIFIED CUSTOMER
Estevan needs to improve his customer care service. Need to communicate more and be on time, as a customer i go to them and rely on their service and professionalism. When they start telling me excuses of why my vehicle is not done in a time is not really my problem
11/17/2020
Miguel M. VERIFIED CUSTOMER
NA
11/16/2020
Kyle O. VERIFIED CUSTOMER
Capital Ford always provides top quality customer service!! Thank you all from the sales team to service!