Chuck, the machanic was very informative & was able give me confidence that the problem would be resolved
12/1/2023
Michelle S. VERIFIED CUSTOMER
I did have to wait 2hrs, but Torey kept me updated. I'm satisfied with the work done. The issue was resolved.
11/30/2023
Robert G. VERIFIED CUSTOMER
Emily is a wonderful young lady and represents your dealership well
11/30/2023
Tonya . VERIFIED CUSTOMER
I’m not happy with being forced to take my vehicle to another dealership or wait a week and a half for an appt when my vehicle was having engine issues. Then being told to either pay the other dealership to fix it or drive it back to you who all the sudden had an available appt the next day. Then I asked for it to be documented in my paperwork that the oil gasket and housing was damaged during my previous oil change done by your dealership and that’s why I was having issues and it wasn’t put on the paperwork. “Worn” was put on there. That’s untrue.
11/30/2023
Elizabeth M. VERIFIED CUSTOMER
I received one email at 3:00 stating they did not forget me. I replied asking for an estimate of time for work to be completed, there was no reply. The next communication I received was at noon when my car was ready.
11/29/2023
Russell G. VERIFIED CUSTOMER
Thank you Emily Figueroa Awesome service on my car
11/29/2023
Michael B. VERIFIED CUSTOMER
After I was told the results of the diagnostcs at the 2-hour point in my visit, it took another 130 minutes until the vehicle was completed. Mind you, I wasn't waiting for some complex repair at that point, because a part had to be ordered. All that was required in that two hour and ten minute period was completion of an oil change. No one seemed to be present in the back partïon of the facility for 1 hour and 45 minutes, while customers were continually getting service in the pass-through bay. I am still perplexed as to why I was burdened with the excessive wait that others seemed to avoid. Finally, after I retrieved my vehicle, I notice something that seemed emblimatic of a lack of attention to detail: the service technician had placed the oil change mileage notice on the windshield, but he put it on below the existing one. Did he think I collected them? P.S., The service writer said she couldn't find my online reservation, yet I had the confirmation text. Are the two system not connected?
11/28/2023
Erica V. VERIFIED CUSTOMER
Matthew is always great, very courteous. I’ve had to come 4 times for my tires to be fixed and Matthew took care of me three times and was great every time
11/28/2023
Luis F. VERIFIED CUSTOMER
Ty
11/27/2023
Rhett K. VERIFIED CUSTOMER
Matt always does an excellent job!!
11/26/2023
Stephen I. VERIFIED CUSTOMER
Emily and staff were professional and very helpful. Explained the maintenance they provided in understandable detail . Service was completed in advance of scheduled completion time. Thank you Emily and Matt Blatt Kia. Keep up the good work and I will be buying more cars from you in the future.
11/25/2023
Inc (. VERIFIED CUSTOMER
Torey, Domonique and Katie are awesome! They are always on the ball and provide excellent service.
11/22/2023
Linda C. VERIFIED CUSTOMER
Everything went well.
11/22/2023
Marie N. VERIFIED CUSTOMER
Torey was great and very professional
11/22/2023
Thomas S. VERIFIED CUSTOMER
Dominique was extremely helpful from the moment we walked in, until we came back to pick up the car. Great worker!!
11/22/2023
Chelsea F. VERIFIED CUSTOMER
Emily was very pleasant and informative from beginning to the end of my time at the dealership. I appreciate the update on my vehicle and the professionalism she possesses!
11/22/2023
Robert J. VERIFIED CUSTOMER
He did a great job on my car
11/22/2023
Kristin D. VERIFIED CUSTOMER
Dominique always goes out of her way to make sure I am completely satisfied. I appreciate her dedication to her customers.
11/22/2023
Matthew B. VERIFIED CUSTOMER
Emily was amazing!!! Was kept informed the the whole time! Was in and out in less an an hour. This is one of the many reasons why I only go here.