Completely dissatisfied with your prices. I feel you deceived me. When I set up the appointment online, it said $95.38. When I received a text from you stating the service was completed, the same price was given. When I went to pay, the price was $162.25. I had a fit!!! Even on the invoice it said Estimate Amount $95.38. I told your service advisor that this is a deceitful practice. He pointed out that the invoice under oil change “Starting rate please see advisor for pricing. It didn’t say that under either of the wiper blade replacements. I am extremely upset at your dealership for changing the price by $67!!! Very deceitful. I am extremely loyal to your dealership for all my Hyundai needs, except tires. I told your service advisor that you may just priced yourself out of this loyal customer’s budget. But the main fact that at 3 different points the price was $95.38 until payment time. There are many ASE certified mechanic shops in town who do a great job and are much cheaper. I may have to find me a different shop. I think you will feel the pinch from other customers like me.
4/5/2024
Jerry C. VERIFIED CUSTOMER
Would like to say that Mr Moreno is an excellent service person ????
4/4/2024
Patricia K. VERIFIED CUSTOMER
Always a good experience. Matt treats us like "family". I appreciate his honesty, and efficient service.
4/4/2024
Jana H. VERIFIED CUSTOMER
I'm very impressed. I am so happy that every thing works.
4/4/2024
Kyle W. VERIFIED CUSTOMER
Matthew keeps it honest with me. I appreciate him!
4/2/2024
Charles J. VERIFIED CUSTOMER
Matt is kind, patient, helpful, and professional.
3/29/2024
Isabel D. VERIFIED CUSTOMER
Matthew was very friendly and explained everything to me. Service was quick and I was on my way!
3/29/2024
Tammy D. VERIFIED CUSTOMER
Great job, as always, by Matthew!
3/28/2024
Tina M. VERIFIED CUSTOMER
He was very efficient, detailed, informative on what I need for future service.
3/28/2024
Stephen Y. VERIFIED CUSTOMER
Always good!
3/27/2024
Teresa L. VERIFIED CUSTOMER
Matt Moreno was an excellent and courteous with contact and care of customer satisfaction.
3/27/2024
Janet T. VERIFIED CUSTOMER
The dealership and Mathew really came through for me. I hit a huge pot hole and shreaded my tire and bent my rim. We are traveling through on our way to our new home in North Carolina. So we were in a bind. Matthew got a new tire and rim and we are back on the road. Thank you so much. Great customer service!
3/26/2024
Francine M. VERIFIED CUSTOMER
The job they did was great.
3/25/2024
Suzanne M. VERIFIED CUSTOMER
Matt and Eric are so good to me. I feel as though they are watching out for me, which
Is why my plan is to buy another Hyundai so I can stay with this service team.
3/23/2024
Dennis O. VERIFIED CUSTOMER
Thanks
3/20/2024
Grady R. VERIFIED CUSTOMER
I drive from the far southside ( basically out of my way) to your location because of the excellent service and fair pricing. Thanks for all you do.
Respectfully, Grady
3/20/2024
Eric D. VERIFIED CUSTOMER
Great job! Thank you for taking great care of me Matt!
3/19/2024
Amanda U. VERIFIED CUSTOMER
My car was parked at your facility for 3 months while I was in dispute HMA. While the issue finally got resolved I was shocked when I picked it up and found not a spot of dust wiped, not a swipe of a vacuum and not even ran through your car wash.
Hyundai lets on they care about customer satisfaction however a simple gesture of like cleaning the car (that would cost your company nothing) would have been refreshing. Instead it was yet another reminder of how far off the mark your company is in customer satisfaction.
Unfortunately I was in a hurry or I would have requested it be done before I left.
Please note, Eric Davis was very good to work with.