Thank you sele for the service That I got on my Toyota RAV4 17 thank you sele.
5/29/2022
Ariel I. VERIFIED CUSTOMER
Very Satisfied! Keep it up guys.
5/29/2022
Alma B. VERIFIED CUSTOMER
I went to do a oil change on my suv and just read the statement that they give us, says 15,000 miles synthetic oil maintenance service Rotate tires-19 point inspection-clean cabin filter ( No oil change). That’s the reason I went and they didn’t even tell me anything. Really upset
5/29/2022
Dennis W. VERIFIED CUSTOMER
Only one thing they forgot the car wash as a complimentary
5/29/2022
Kaaren A. VERIFIED CUSTOMER
I never got an update on my car. The issues nor the steps to resolve the problem. My brakes totally FAILED. I cross an interaction on red beeping my heart out and screaming so cars would not go and lucky the car slowed down and no one got harmed. I would of appreciated some type of updates on what was determined happen to the car. All I got was pick up your car check in with the cashier . Advisor didn’t even bother to communicate . This is why is DANIEL JUAREZ is missed at Carson Toyota
5/29/2022
Michael L. VERIFIED CUSTOMER
I see that my oil filter was not changed. I marked the bolts on my skid plate and they were obviously not removed. Also, the drain plug gasket was itemized on the invoice, but my drain plug has a manual valve to drain the oil from. It doesn’t have to be removed.
I put in a call to Juan, the service manager, and he never called me back. This is the second time in a row that the service at this place was deceptive. I am very displeased with the dishonesty and mostly the lack of service quality I expect from Toyota. I will now have to change the synthetic oil and filter myself at my own expense.
5/28/2022
Hayward H. VERIFIED CUSTOMER
Zeke did a great job
5/28/2022
Jim S. VERIFIED CUSTOMER
Yes, totally satisfied today. However, as a manager myself... Just observing the faces of the service technicians (those who actually work on the cars), it seemed like your workforce is rather dispirited. Are you doing anything to help them with morale? You'll lose people if their is low spirit among your workforce. Just thought I'd mention it. Best regards, Jim
5/28/2022
Frankie S. VERIFIED CUSTOMER
Jimmy delivered exceptional service and had car ready faster than I expected. Everyone, cashiers always professional and warm.
5/28/2022
Leonard L. VERIFIED CUSTOMER
Very well advised and very professional
5/28/2022
Edward A. VERIFIED CUSTOMER
Unfortunately the service I requested didnt get done properly. No inspection report done, no top off fluids done.they put conventional oil instead of synthetic . Good thing i reviewed my paperwork. Called my service advisor to verify what oil they used. She said its conventional. I have get an extra again to bring it back. Have leave early at work just to get it done correctly.
Hopefully it will not happened to other customer. It’s frustrating to get an extra trip to get it right.
5/26/2022
Elizabeth V. VERIFIED CUSTOMER
I’m extremely thankful for Alexander’s knowledge and willingness to help. I have been taking my car in for it’s scheduled maintenance and have informed other service representatives that a warning sign for my engine kept coming on. I have had this ongoing issue for a little bit over a year and I I always received a temporary fix and apparently no record of the times I’ve taken in my car. Alexander heard my concern and reached out to one of his experienced mechanics for additional perspective. They were both able to resolve the issue and I finally have an answer as to what the issue was. Thank you Alex and everyone at Carson Toyota for the quality customer service you provide.
5/26/2022
Stephany M. VERIFIED CUSTOMER
My advisor Susana Was Amazing! Got Vehicle done quick & got it washed as well, Such great service!
5/26/2022
Luis C. VERIFIED CUSTOMER
Alex was very profesional and helpful
Thank you for your service.
Maria Cadtro
5/26/2022
Fadi . VERIFIED CUSTOMER
Thank you
5/26/2022
Frankie S. VERIFIED CUSTOMER
I thank you for making a reliable car.
5/26/2022
Imelda A. VERIFIED CUSTOMER
Great service center
5/26/2022
Christine D. VERIFIED CUSTOMER
I’ve been a Carson Toyota customer for over 40years
5/25/2022
Michael J. VERIFIED CUSTOMER
Fast service was done on my car and I wasn’t there all day good job on my car thank you zeke Herrera