Carson Toyota Auto Repair Service

I'm happy she'back

I came in for service via tow for replacement of one flat tire. AAA told me the lug nuts had swollen.It should be noted I had previously purchased a set of tires at Carson Toyota. I was told during the service of tire that the lug nuts had swollen on all my tires not just the tire that had gone flat. I was told by the service tech Jimmy that I had to wait a day for the lug nuts to come which was fine. After the work was completed 9/16/22 I drove the car off lot and heard a loud noise coming from my trunk. I went to check out the noise and went to open my truck via remote and and from inside my vehicle but it wouldn't open. I immediately took the vehicle back and advised tech of the issue. The tech took the info and left a write up for Jimmy. I was advised by Jimmy that the rear actuator trunk latch had shorted out. I waited 5 days for the trunk latch to be fixed. The day I picked up the vehicle and drove it off the lot I still heard the loud noise coming from the trunk area/right side of my vehicle. I immediately took my car back. Jimmy had a shop forman inspect my vehicle and it was determined a bushing was apart from the sway bar and I was shown a photo. My major complaint after this $1000.00 ,experience is that your techs are the only was that have touched my tires. I think your techs are tightening the lug nuts too tight and that's why they were stripped and swollen. It seems strange to me that my trunk was working perfectly fine and when I left the tire to be fixed and all of sudden it stopped working. It is also strange to me that no technician didn't notice the trunk wasn't working or notice that loud noise was coming from the sway bar area. I have been a long time customer of Carson Toyota. I have purchased 2 vehicles and leased 2 vehicles from Carson Toyota and don't remember the technicians working on my vehicle to be less than good. I understand that there is a shortage of supplies and don't have much of an issue with that. I just think you are price gauging customers now. I was offered $100 discount for my trouble. That's fine but I am a retiree living on pension and bills over $ 1000.00 for minor fixes and waiting almost a week to resolve itself is a bit much. I am reconsidering about having anything other than general service done at Carson Toyota. I would like to commend your service tech, Jimmy Novell who kept me informed the whole time about the status of my car.

She was very helpful in what was needed. Very clear. & Not pushy. She answered questions clearly “ Muy amable” Gracias

Good job

Gracias ????

Jimmy Who handled our Vehicle servicing did a great job

Jay was amazing. He kept me informed and made the experience outstanding!

Professionals dealing with customers

Tracy was a pleasure to work with. She made sure I was completely happy with my visit.

Very friendly and helpful. Quick service.

He did a great job

I am satisfied .

Jimmy was a great help!

Tracy has been the best service I have received there

Alex Campos was very detailed with explanations with finding the reason of the broken part/misaligned tailgate; provided photos via texts based on investigation/research and even made recommendation on how to better protect the car and avoid the same occurrence in the future. The driver who delivered the car when picked up was professional and polite and the car was cleaned and double checked the other parts as well including tires. I give a 5?? for the overall service.

I am happy my service here, Zeke is very friendly to help me Thank you so much, Zeke

Tracy is always friendly and professional. I like having her as my contact person.

Zeke was great! Answered all my questions and was able to tell me what exactly what my car needed. Thank you!

MRS Jabbaz, was informative and helpful

Fast and efficient service!